Dialer Administrator

FairMoney

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

April 28, 2026

About the Company

FairMoney is a leading mobile banking institution dedicated to providing financial services to emerging markets. Since its inception in 2017, the company has focused on extending credit and building a comprehensive digital financial ecosystem, primarily operating in Nigeria.

The company has successfully secured substantial funding, nearing €50 million from prominent global investors like Tiger Global, DST, and Flourish Ventures. FairMoney is actively developing a premier mobile banking platform and point-of-sale (POS) solution specifically designed for the unique needs of emerging markets.

Their journey began with a digital microcredit application and has since expanded to offer a full spectrum of financial products, including current and savings accounts, debit cards, and advanced POS solutions for merchants and agents. FairMoney prides itself on its diverse, multicultural workforce, comprising talent from over 27 nationalities, all united by the mission to transform financial services for underserved communities.

Job Description

FairMoney is a leading mobile banking institution committed to expanding financial access in emerging markets. We are seeking a skilled Dialer Administrator to join our Collections & Recovery Sales team.

This remote role in Nigeria is crucial for optimizing outbound and inbound dialer campaigns. Your primary focus will be to enhance contact rates, boost agent productivity, and improve overall recovery performance through data-driven strategies.

You will be responsible for generating actionable insights, monitoring key operational metrics, and collaborating with various teams to refine dialing strategies. The ideal candidate will possess extensive hands-on experience with dialer systems, BigQuery, and Tableau, playing a pivotal role in shaping data-led decision-making for our collections operations.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Dialer SystemsBigQuerySQLTableauData AnalysisCollectionsRecoveryContact Center OperationsReportingDashboarding

Key Responsibilities

Analyze outbound and inbound dialer performance to optimize contact rates, hit rates, agent productivity, and recovery effectiveness.
Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
Perform advanced analysis using BigQuery on large-scale datasets.
Monitor daily, weekly, and monthly KPIs related to dialer efficiency, agent behavior, calling strategies, and list performance.
Identify trends, anomalies, and improvement opportunities in dialer and collections data.
Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to translate insights into operational actions and adjust dialing logic.
Support experimentation, pilots, and optimization initiatives across campaigns.
Ensure data accuracy, consistency, and reliability across reports and dashboards.

Qualifications

5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
Advanced proficiency in BigQuery and SQL.
Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
Solid understanding of statistics and data modeling techniques.
Strong communication skills to clearly present insights to technical and non-technical stakeholders.
Ability to work independently in a fast-paced, high-impact environment.

Benefits & Perks

Private Health Insurance
Pension Plan
Paid Time Off
Work From Home
Training & Development

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The Nigerian fintech landscape is experiencing rapid expansion, driven by innovation in digital credit and mobile banking solutions. This role is central to optimizing collections and recovery operations through advanced data analytics. Key technical skills include BigQuery for large-scale data manipulation, SQL for querying, and Tableau for creating impactful visualizations. The Dialer Administrator will directly influence business ROI by enhancing contact rates, improving agent efficiency, and ultimately boosting recovery outcomes, signaling a significant impact on the company's financial performance and growth trajectory.