Chargeback Operations Analyst

Sezzle is a pioneering fintech company dedicated to financially empowering the next generation. We are transforming the shopping experience by offering seamless, interest-free installment plans that make purchases smarter and more accessible. Beyond just payments, Sezzle enhances merchant sales through increased conversions and higher order values.

We are building an innovative and dynamic team passionate about creating unique shopping journeys for consumers and merchants alike. If you are excited about pushing technological boundaries and delivering game-changing experiences, Sezzle is the place to be. We foster a culture where brilliant minds collaborate to shape the future of fintech and retail.

Sezzle is seeking a highly analytical and customer-focused Chargeback Operations Analyst to join our growing team. In this role, you will be instrumental in managing and resolving card and ACH disputes, working collaboratively with fraud and customer support teams. Your primary goal will be to efficiently navigate complex cases, minimize financial losses, and contribute to process improvements. This is a full-time, remote position operating within standard business hours, offering significant opportunities for professional growth in a fast-paced fintech environment.

You will investigate disputed transactions, collaborate with internal departments to determine optimal resolutions, and analyze account patterns using internal systems and data. A key aspect of this role involves contributing to the enhancement of loss prevention mechanisms and maintaining a strong understanding of fraud prevention techniques. You will be expected to meet or exceed service level agreements (SLAs) for case resolution and professionally handle escalations.

To apply for this role, click the Apply button on this page and follow the instructions.