Field Service Manager

Daystar Power Group

About the Company

Job Description

Required Skills

Key Responsibilities

• Organize and implement procedures for operating and maintaining Daystar Power’s assets across the assigned region, including effective assignment and coordination of Field Service Engineers.
• Ensure uptime of minimum 99% across all sites through proactive monitoring and rapid issue resolution.
• Remotely monitor and track each site’s performance to identify anomalies and initiate corrective actions.
• Schedule and execute preventive and corrective maintenance activities for optimal equipment performance.
• Supervise site operations to swiftly detect and resolve performance issues.
• Manage spare parts inventory, repairs, replacements, and logistics as required.
• Execute warranty claims for equipment with early or unexpected failure.
• Manage site operational expenses—including diesel, consumables, and grid power—ensuring alignment with approved budgets.
• Enforce best-practice maintenance standards for diesel and gas generators, batteries, inverters, solar panels, and other power equipment to maximize efficiency and lifespan.
• Ensure strict adherence to QHSE standards, promoting safe work practices among all field engineers and technicians.
• Set up, lead, and coach the Field Service team to consistently deliver operational targets.
• Oversee training and continuous development of Field Service Engineers and Technicians to strengthen technical capability in operation, maintenance, and troubleshooting.
• Lead the onboarding of new customers to ensure a smooth transition into Daystar Power’s products and services.
• Liaise with the Customer Account Team to ensure rapid deployment of solutions to client sites.
• Manage contract obligations between Daystar Power and clients, ensuring compliance with agreed operational procedures and schedules.
• Produce comprehensive field service reports, insights, and performance analyses for senior management and clients.
• Support accurate and timely billing and collections in collaboration with the Finance team.
• Monitor and control operational costs to ensure sustainable site profitability.
• Research, recommend, and deploy new technologies that improve uptime, reduce operating costs, and enhance customer satisfaction and Net Promoter Score (NPS).
• Collaborate with internal sub‑teams (Sales, Projects, Legal, etc.) to ensure seamless customer transitions across the service lifecycle.
• Research evolving best practices in field service engineering and integrate relevant trends into Daystar Power’s operations and service improvement initiatives.
• Provide input into the design, enhancement, and prioritization of new features and services based on deep understanding of clients, technology, and market dynamics.
• Manage a portfolio of solar sites across the South‑South and South‑East regions of Nigeria, ensuring consistent performance and service reliability.

Qualifications

• Bachelor’s or Master’s degree in Engineering, preferably Electrical, Electronics, or Mechanical Engineering.
• At least 5 years’ experience managing B2B customer relationships.
• At least 5 years’ experience in power systems operation and maintenance, with renewable energy expertise required.
• Demonstrated leadership capabilities.
• Strong communication and teamwork skills.
• High sense of ownership, discretion, and accountability.
• Ability to work under pressure, manage competing priorities, and travel domestically or internationally as required.
• Proficiency in Microsoft Office tools—especially Excel and PowerPoint.
• Proficiency in English (oral & written).
• Self-motivated with a strong sense of ownership, high commitment, and the ability to thrive under pressure.
• Demonstrated attention to detail.
• Discretion in dealing with sensitive information.
• Highly organized with the ability to manage multiple projects in parallel and prioritize competing demands.
• Passion for renewable energy.
• Flexible to travel domestically and internationally.
• HSE certification is an advantage.

Benefits & Perks

• Opportunity to work in a forward-looking, innovative company with an international group of colleagues.
• Unlimited career opportunities driven by on-the-job achievements and personal development.
• A competitive salary and benefits package.
• Long-term prospects in a fast-growing company.

How to Apply

Please include your CV and any relevant HSE certifications in your application.

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Posted Date

February 27, 2026

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