Front Office Manager

Premium Swiss Hotels & Resorts

Today's jobs hotel manager jobs Lagos jobs

Job Overview

Location

Amuwo Odofin, Lagos, Nigeria

Salary

NGN 200,000 - 300,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Mid-level (3-5 years)

Application Deadline

February 11, 2026

About the Company

Premium Swiss Hotels & Resorts, established in 2015, is a distinguished name in the hospitality industry, backed by a specialized team with over 25 years of collective experience.

Our global presence is marked by our head office in Zurich, Switzerland, and strategic regional offices in Cairo, Egypt (Middle East & North Africa), Abuja, Nigeria (West Africa), and Nairobi, Kenya (East Africa).

We are dedicated to providing unparalleled hospitality experiences, blending Swiss quality with local expertise across our diverse locations.

Job Description

Premium Swiss Hotels & Resorts is seeking an experienced and dynamic Front Office Manager to lead our esteemed team in Amuwo Odofin, Lagos.

This critical role involves overseeing all front desk, concierge, and bell staff operations to ensure an exceptional guest experience. You will be instrumental in managing daily check-ins, reservations, and resolving guest concerns with professionalism and efficiency.

We are looking for a leader passionate about hospitality, dedicated to training and motivating staff, and committed to maximizing room revenue while ensuring seamless coordination with housekeeping and maintenance.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Guest Service ManagementStaff Training and SupervisionRevenue ManagementInterpersonal SkillsConflict ResolutionProperty Management Systems (PMS)Microsoft OfficeCommunication SkillsProblem-Solving

Key Responsibilities

Lead, train, schedule, and conduct performance reviews for front office staff.
Manage departmental budgets and maximize room revenue.
Oversee auditing processes and prepare occupancy reports.
Act as a liaison between front office, housekeeping, and maintenance departments.
Manage the overall guest experience, handling high-level complaints.
Oversee daily check-ins/check-outs and reservations.
Ensure the front desk maintains a professional appearance.
Manage VIP arrivals and special guest requests.

Qualifications

Previous experience in a supervisory role within the front office or hospitality industry, preferably in luxury settings.
Strong interpersonal and conflict-resolution skills.
Excellent verbal and written English communication skills.
Proficiency with Property Management Systems (PMS).
Proficiency with Microsoft Office.
A degree in Hospitality Management or a related field is preferred.