Chat Support - Logistics Operations
Laundryheap
Job Overview
Location
Bengaluru, Karnataka, India
Employment Type
Full-time
Work Arrangement
On-site
Sector
Logistics Transport & Supply Chain
Experience Level
Junior (1-3 years)
Application Deadline
June 19, 2026
About the Company
Job Description
Laundryheap, a leading and award-winning startup, is transforming the laundry and dry cleaning industry with its rapid, high-quality service. Operating in over 14 global markets and expanding across continents, we are dedicated to delivering clean clothes within 24 hours.
As an Associate - Driver Operations, you will play a crucial role in ensuring our logistics run smoothly. You will be responsible for onboarding drivers, managing live delivery operations, optimizing routes, and resolving any issues that arise in real-time. This position requires excellent communication and problem-solving skills to support both drivers and B2B customers.
Your responsibilities will include monitoring delivery progress, providing live support to drivers, planning efficient routes, and proactively addressing on-route challenges. You will also handle inbound queries from drivers regarding payments and scheduling, and manage B2B customer support via chat, escalating issues as needed. Accurate order processing and coordination with internal teams are also key aspects of this role.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shifts via chat, calls, or internal platforms.
- Optimise route plans to ensure maximum efficiency.
- Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies, to ensure seamless operations.
- Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
- Record driver interactions, escalate unresolved issues, and follow up for resolution.
- Ensure sufficient driver coverage to meet live demand across time zones.
- Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
- Maintain internal documentation and knowledge bases.
- Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
- Collaborate with internal teams across the UK for smooth operations.
- Handle and resolve customer issues being raised from B2B accounts on chat platforms
- Escalate internally to the relevant team (inventory, accounts) of tickets that require attention
- Receive, review, and process customer orders accurately
- Verify order details such as quantities, addresses, timeslots etc
- Coordinate with internal teams
Qualifications
- Bachelor’s degree or equivalent.
- 2+ years of experience in operations, customer/technical support, or logistics (preferably with international exposure)
- Excellent communication skills (verbal and written)
- Ability to manage high-pressure, fast-paced live environments with composure.
- Experience in night shifts/rotational shifts.
- Hands-on with email and chat support tools.
- Good proficiency in Google Sheets/MS Excel
- Stakeholder management.
- Empathetic, proactive, and solution-oriented mindset.
- Prior experience in international support chat.
- Experience in startups, logistics, operations, customer support with international exposure.
- Familiarity with live route planning tools and CRM systems.
- An analytical mindset and comfort with operational data.
- Demonstrated ability to work independently and also well within a team.
Benefits & Perks
- Be part of a high-growth, international startup that values innovation and ownership.
- Opportunity to work with global teams and make a real impact in day-to-day logistics.
- Flat team structure with high visibility and quick growth potential.
- Competitive salary package + Shift allowance
- Comprehensive health insurance coverage
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The logistics sector in India is experiencing rapid expansion, driven by e-commerce growth and increased demand for efficient delivery services. This role is pivotal in ensuring seamless operations for a leading laundry and dry cleaning startup. You will leverage your expertise in real-time logistics monitoring, route optimization, and proactive issue resolution. Key technical skills include proficiency in live chat support tools, Google Sheets/MS Excel for data analysis, and stakeholder management. Your impact will directly influence operational efficiency, customer satisfaction, and the company's ability to scale its services across multiple markets, contributing significantly to business ROI.
Posted Date
June 5, 2026
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