Customer Service & Showroom Executive

Episode Interiors

Job Overview

Location

Ikoyi, Lagos, Nigeria

Salary

NGN 250,000 - 300,000 monthly

Employment Type

Full-Time

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Junior (1-3 years)

Application Deadline

June 21, 2026

About the Company

Episode Interiors is a distinguished name in the interior design and home furnishings sector, dedicated to providing clients with exceptional products and unparalleled service.

The company specializes in curating a wide range of high-quality furniture, decor, and accessories designed to transform living and working spaces. With a focus on elegance, comfort, and functionality, Episode Interiors aims to be the premier destination for discerning customers seeking to enhance their environments.

Their commitment extends to delivering a seamless customer experience, from initial consultation to final delivery, ensuring client satisfaction at every touchpoint.

Job Description

We are seeking a dynamic Customer Service & Showroom Executive to join our team in Ikoyi, Lagos. This role is crucial for delivering exceptional client experiences and driving sales growth.

You will be responsible for managing client interactions, achieving sales targets, and contributing to our brand's online presence. This position requires a blend of excellent customer service, digital marketing skills, and a passion for creating engaging client relationships.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer serviceDigital marketingSales targetsRevenue growthContent creationSocial media managementWebsite managementCampaign performance monitoringKPI analysisBrand visibilityBusiness growth strategiesMicrosoft Office SuiteMicrosoft ExcelMicrosoft WordCanvaPhotoshopCapCutProblem-solvingTime managementShowroom managementProduct marketing

Key Responsibilities

Deliver professional customer service to walk-in and online clients
Develop and implement customer service strategies and policies
Manage client interactions using customer service tools
Achieve sales targets and support revenue growth
Create and publish content for social media and company blog
Manage company social media pages and website
Monitor campaign performance and analyze KPIs
Develop strategies to improve brand visibility and business growth

Qualifications

HND or Bachelor's degree in a relevant discipline
3–4 years' experience in customer service and digital marketing
Proficiency in Microsoft Office Suite, especially Excel and Word
Experience with Canva, Photoshop, CapCut, and related tools
Strong communication, problem-solving, and time management skills
Knowledge of showroom management and product marketing
Must be willing to work 3 Saturdays per month

How to Apply

Use "Customer Service & Showroom Executive" as the email subject

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The retail and interior design sector in Lagos is experiencing robust growth, fueled by a rising middle class and an increasing demand for premium home furnishings. This role is critical for enhancing customer engagement and driving sales within a high-end showroom environment. Key technical skills include CRM management, digital marketing content creation, and sales performance analysis. Your impact will be measured by your ability to contribute to revenue growth and elevate brand visibility, directly influencing the company's market position and profitability.