Account Representative, Bot Support
TJM Labs
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Junior (1-3 years)
Application Deadline
June 20, 2026
About the Company
TJM Labs is at the forefront of revolutionizing the pharmacy industry through advanced AI-driven automation. The company specializes in developing solutions that tackle manual, repetitive tasks, including prescription intake, fax processing, demographic updates, and reporting.
By seamlessly integrating with existing pharmacy systems, TJM Labs empowers pharmacies to achieve higher accuracy, accelerate throughput, and significantly improve operational efficiency. This allows pharmacy staff to dedicate more time to patient care, enhancing the overall service experience.
Job Description
Join TJM Labs as an Account Representative and become a vital technical liaison, connecting our internal platform team with pharmacy clients. This dynamic role blends client relationship management with hands-on technical implementation and support.
You will be instrumental in deploying automation solutions within client environments, guiding users through the implementation process, resolving production issues, and ensuring clients receive exceptional support throughout their journey with us.
We provide comprehensive training on our products and U.S. pharmacy workflows. Your existing strengths in technical troubleshooting, superior communication, and confidence in client interactions within a fast-paced operational setting are essential.
This is a fully remote position, ideally suited for candidates located in the U.S. Pacific Time Zone or those who can reliably commit to Pacific Time business hours (1:00 p.m.–9:00 p.m. PT).
Required Skills
Key Responsibilities
- Serve as the primary technical point of contact for assigned client accounts
- Coordinate and support remote deployment of automation solutions in client environments
- Configure environments, credentials, permissions, and connectivity settings required for implementation
- Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions
- Monitor production automation activity, queue health, scheduled jobs, and execution performance
- Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed
- Maintain strong ongoing client relationships through responsive communication and issue resolution
- Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes
- Escalate platform or engineering concerns with clear reproduction details and supporting logs
- Participate in an on-call rotation for after-hours and weekend support coverage
- Coordinate issue handoff across time zones with U.S.-based teammates
Qualifications
- 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration
- Must be located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time.
- Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause
- Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals
- Excellent written and verbal English communication skills
- Comfortable leading screen-share sessions and speaking directly with U.S.-based clients
- Strong organizational skills with the ability to manage multiple client issues simultaneously
- Reliable home office setup with stable internet and power for remote support work
- Willingness to participate in an on-call rotation, including occasional weekend coverage
Benefits & Perks
- Remote-first environment
- Paid Time Off
- 401(k) with company match
- Health insurance via ICHRA
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The U.S. pharmacy sector is experiencing rapid digital transformation, driven by the need for enhanced efficiency and patient care. This role is pivotal in bridging the gap between advanced automation technology and pharmacy operations. Key technical keywords include RPA, API integrations, system configuration, and log analysis. Your impact will directly influence client ROI by optimizing workflows and ensuring seamless adoption of AI-driven solutions, thereby scaling operational capacity and driving business growth within the healthcare technology landscape.
Posted Date
June 6, 2026
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