Customer Experience Internship
PayOak
Job Overview
Location
Remote
Salary
NGN 150,000 monthly
Employment Type
Internship
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Entry Level (0-2 years)
Application Deadline
June 20, 2026
About the Company
Job Description
Join PayOak as a Customer Support & User Success Intern and play a vital role in ensuring our users have an outstanding experience with our innovative fintech platform.
In this fully remote, 12-month internship, you will be at the forefront of assisting customers, guiding them through onboarding processes, and contributing to valuable user education initiatives. This is an excellent opportunity to gain practical experience in customer experience and user success within a rapidly expanding fintech startup.
You will work closely with our Customer Experience and Operations teams, gaining hands-on exposure to the core functions of a support department. This role is designed for individuals eager to learn, contribute, and potentially grow into a full-time career with PayOak.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to basic customer inquiries through approved communication channels.
- Help users understand PayOak's products, services, and processes.
- Escalate complex issues to the appropriate team members.
- Contribute to a positive, professional, and customer-focused support experience.
- Support new users during the onboarding process.
- Guide customers through account setup and platform usage.
- Assist in creating and sharing educational resources, guides, and FAQs.
- Encourage users to adopt relevant PayOak features and services.
- Collect customer feedback and identify recurring questions or issues.
- Help track user satisfaction and support trends.
- Monitor customer interactions and share insights with the team.
- Contribute ideas for improving the overall user experience.
- Maintain support records and documentation.
- Assist in tracking support tickets and resolution progress.
- Support the preparation of customer support reports and insights.
- Contribute to process improvement initiatives where appropriate.
Qualifications
- Strong written and verbal communication skills.
- Excellent listening, problem-solving, and interpersonal skills.
- Patient, empathetic, and customer-focused mindset.
- Good organizational and time-management skills.
- Willingness to learn, take initiative, and adapt quickly.
- Comfortable using digital communication and productivity tools.
- Interest in fintech, customer experience, or startup operations.
- Ability to work effectively within a collaborative team environment.
- Must be 30 years old or younger.
- Must have graduated from a tertiary institution in 2022 or later.
- Must have successfully completed the National Youth Service Corps (NYSC) programme.
- Must be available to participate in the full 12-month internship programme.
Benefits & Perks
- Hands-on experience working in a fast-growing fintech startup.
- Practical exposure to customer support and user success operations.
- Experience handling real customer interactions and feedback.
- Mentorship and learning opportunities from experienced professionals.
- Opportunity to develop communication, problem-solving, and customer service skills.
- A chance to contribute directly to improving the experience of PayOak users.
- Potential for permanent employment opportunities upon successful completion.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The fintech sector in Nigeria is experiencing rapid expansion, driven by increasing digital adoption and a demand for accessible financial services. As a Customer Support & User Success Intern at PayOak, you will be instrumental in ensuring users can effectively leverage our innovative financial solutions. Your role will involve mastering customer inquiry resolution, user onboarding workflows, and contributing to the development of educational resources. This position offers a unique opportunity to impact user satisfaction and directly influence business ROI by fostering customer loyalty and driving feature adoption within a dynamic startup environment.
Posted Date
June 6, 2026
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