IT Support Engineers

Ninja

Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Entry Level (0-2 years)

Application Deadline

August 31, 2026

About the Company

Ninja is a forward-thinking organization dedicated to shaping the future of its industry. With a commitment to innovation and excellence, Ninja fosters a dynamic work environment where employees are empowered to contribute to significant advancements. The company is focused on creating cutting-edge solutions and is driven by a passion for technological progress. Ninja values collaboration and continuous improvement, making it an exciting place for professionals looking to make a real impact.

Job Description

We are seeking a dedicated IT Support Engineer to become an integral part of our IT team, contributing to our daily operations and ensuring seamless technical functionality.

In this role, you will be responsible for managing and resolving IT incidents, coordinating effectively with various IT departments, and meticulously tracking technical issues to ensure their timely and satisfactory resolution.

This position offers a significant opportunity for individuals aiming to advance their careers in IT Support and Incident Management within a dynamic and fast-paced operational setting.

Required Skills

IT SupportIncident ManagementTroubleshootingTechnical SupportCommunication SkillsITSM

Key Responsibilities

Log, categorize, prioritize, and track IT incidents.
Coordinate with IT Support, Network, Store Operations, and resolver teams.
Monitor incident progress and follow up to ensure timely resolution.
Communicate incident updates to affected users and stakeholders.
Escalate incidents at risk of SLA breach to the Incident Manager.
Maintain accurate incident records and ITSM documentation.
Support incident reporting, trend analysis, and problem management activities.

Qualifications

Diploma in Information Technology (IT) or a related field.
Good English communication skills.
Previous experience in IT Support or a related field is preferred.
Willingness to work in shifts.
Available to work on a full-time basis.
Good communication and problem-solving skills.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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In the burgeoning IT landscape of Riyadh, the demand for skilled IT Support Engineers is rapidly expanding. This role is crucial for maintaining operational continuity and enhancing user productivity within organizations. Key technical areas include incident management, network troubleshooting, system diagnostics, and ITSM documentation. The impact of this position directly influences business ROI by minimizing downtime and ensuring efficient IT service delivery, contributing to the overall scalability and growth of the organization.