Customer Success Operations

Federato is on a mission to defend the right to efficient, equitable insurance for all. They enable insurers to provide affordable coverage to people and organizations facing modern challenges like the climate crisis, cyber-attacks, and social inflation. Their vision is well-funded by investors behind successful companies like Salesforce, Veeva, Zoom, and Box.

Federato stands out as the only AI-native platform that covers the entire policy lifecycle, fundamentally transforming how insurance work is executed. It integrates superior decision-making, ensuring that insurers' unique portfolio goals, strategies, rules, and risk appetite are embedded directly into the workflow. This empowers underwriters to secure the right deals more quickly. From the initial submission, AI streamlines the process by triaging business with a focus on high-appetite opportunities, providing real-time portfolio feedback, and consolidating workflows into a single, proven system. Federato is committed to driving better business outcomes for its clients.

The company fosters a dynamic culture where speed, user-centricity, and a first-principles approach to problem-solving are highly valued. They emphasize continuous learning and adaptability, encouraging team members to evolve their perspectives. Above all, Federato believes in creating an enjoyable work environment, recognizing that their ability to make an impact begins with their people. They are also an equal-opportunity employer, valuing diversity and providing reasonable accommodations for individuals with disabilities.

This role at Federato offers a unique opportunity to shape the future of customer success operations within a pioneering AI-native insurance platform. You will be instrumental in designing, implementing, and scaling the entire post-sales customer journey, ensuring our clients achieve maximum value from our innovative solutions.

As a key member of our team, you will take ownership of critical Customer Success systems and data infrastructure, primarily leveraging Salesforce to maintain clean, accurate, and actionable insights. Your expertise will drive the definition, measurement, and reporting of customer value, translating complex data into clear business outcomes, usage metrics, and health scores. This position is perfect for a strategic thinker who is also a hands-on executor, eager to build robust processes from the ground up and continuously iterate as Federato expands its reach.

To apply for this role, click the Apply button on this page and follow the instructions.