Operations & Facility Supervisor (Short-Let Apartments)

Huko Advisory

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Job Overview

Location

Ikate Lekki, Lagos, Nigeria

Salary

NGN 100,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Mid-level (3-5 years)

Application Deadline

February 24, 2026

About the Company

Huko Advisory is a company focused on managing short-let apartment units, providing structured hospitality services. We prioritize maintaining high standards, ensuring guest satisfaction, and fostering long-term growth and stability for our team members. Our operations are system-driven, valuing discipline, dependability, and a professional approach to guest and partner interactions. We are committed to building strong brand reputation through consistent service excellence.

Job Description

We are seeking a highly reliable and detail-oriented Operations & Facility Supervisor to oversee the daily management of our short-let apartment units. This is an execution-focused role, requiring an individual who can diligently follow established systems, uphold our high standards, and professionally represent our brand to both guests and partners.

This is a structured, full-time position offering stability, growth, and long-term responsibility, rather than a freelance or commission-based opportunity. You will be instrumental in ensuring exceptional guest experiences and maintaining the pristine condition of our properties.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Operations ManagementFacility ManagementGuest RelationsCustomer ServiceProperty InspectionMaintenance CoordinationBooking ManagementSocial Media Management (Basic)WhatsApp BusinessAttention to DetailCommunication SkillsProblem SolvingPartnership Outreach

Key Responsibilities

Ensure all apartment units are guest-ready at all times, meeting brand standards
Supervise cleaning, laundry services, and basic maintenance activities for all units
Conduct thorough inspections of units before and after each guest stay
Promptly report any damages, shortages, or maintenance issues to management
Coordinate effectively with cleaners, laundry services, and technicians as required
Manage guest check-ins and check-outs efficiently and professionally
Respond to guest inquiries and complaints with professionalism and a problem-solving approach
Ensure all guests comply with established house rules and property policies
Maintain high guest satisfaction levels and strive for excellent online reviews
Respond to WhatsApp and social media inquiries promptly and courteously
Adhere strictly to approved pricing and booking guidelines
Update booking status and maintain basic records accurately
Escalate any complex issues or requests that require management approval
Assist with partnership outreach to travel agencies, ride-hailing drivers, and local referral sources
Maintain cordial and professional relationships with estate security and gate personnel
Post approved marketing content on social media platforms
Assist in running boosted advertisements using company-approved budgets
Maintain high response time standards on all digital communication platforms

Qualifications

Minimum qualification of SSCE or OND
Excellent written and spoken English communication skills
Proficiency with basic smartphone functions and WhatsApp Business
Basic social media literacy, particularly with Instagram and WhatsApp
Demonstrated strong attention to detail in all tasks
Possess qualities of honesty, discipline, and dependability
Higher qualifications are an advantage, but practical experience and capacity to deliver are highly valued

Benefits & Perks

Competitive monthly salary
Performance-based bonus (linked to occupancy rates, guest satisfaction, and compliance with Standard Operating Procedures, not commission)
Accommodation is in view for this role
Opportunity for stability, growth, and long-term responsibility within the company