Front Office Associate

Citymax Hotels (Part of Landmark Group)

Job Overview

Location

Sharjah, United Arab Emirates

Employment Type

Full-time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Entry Level (0-2 years)

Application Deadline

July 14, 2026

About the Company

Citymax Hotels is a prominent mid-market hotel brand operating within the United Arab Emirates, known for offering comfortable and affordable accommodation options. It is a key part of the larger Landmark Group, one of the Middle East's leading retail and hospitality conglomerates. Citymax Hotels focuses on providing a vibrant and contemporary experience for both business and leisure travelers. The brand emphasizes efficient service, modern amenities, and a welcoming atmosphere, making it a popular choice in its segment. As part of the Landmark Group, Citymax Hotels benefits from a robust corporate structure and a commitment to service excellence across its diverse portfolio.

Job Description

We are actively seeking a highly motivated and professional Front Office Associate to join our dynamic team. This role is crucial for delivering an exceptional first impression and ensuring a seamless experience for all our guests.

As a key member of our front office, you will be the primary point of contact, managing all reception and administrative duties with efficiency and a welcoming demeanor. Your ability to handle diverse guest needs and maintain a high standard of service will be paramount to our success.

This position offers an excellent opportunity to contribute to a vibrant hospitality environment and grow your career within a reputable organization.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunication SkillsAdministrative SupportReception ManagementGuest RelationsProblem SolvingComputer LiteracyMultitasking

Key Responsibilities

Manage guest check-ins and check-outs efficiently and courteously.
Handle all incoming calls, emails, and inquiries, providing accurate information and assistance.
Process reservations, cancellations, and modifications using the hotel's property management system.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Maintain a tidy and organized front desk area.
Perform various administrative tasks as required to support hotel operations.
Provide information about hotel services, facilities, and local attractions.

Qualifications

High school diploma or equivalent; a degree or diploma in Hospitality Management is a plus.
Proven experience in a front office or customer service role, preferably within the hospitality industry.
Excellent verbal and written communication skills.
Proficiency in using property management systems (PMS); experience with Opera PMS is highly desirable.
Strong interpersonal skills and a customer-centric approach.
Ability to multitask, prioritize, and work effectively under pressure.
Fluency in English; proficiency in additional languages is an advantage.

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The hospitality sector in the United Arab Emirates is experiencing robust growth, driven by increasing tourism and business travel. This role is pivotal in ensuring exceptional guest experiences from arrival to departure. You will manage front-desk operations, utilizing property management systems like Opera PMS and engaging with guests to resolve inquiries efficiently. The position demands proficiency in reservation management, check-in/check-out procedures, and effective communication protocols. Your contribution will directly enhance guest satisfaction scores and contribute to the hotel's reputation and repeat business, impacting overall revenue streams significantly within a dynamic, service-oriented environment.