Salesforce CRM Technical Analyst

Decision Foundry

About the Company

Job Description

Required Skills

Key Responsibilities

• Design, develop, and maintain Salesforce Sales Cloud solutions using custom objects, fields, record types, page layouts, and Lightning Experience.
• Utilize Flows (record-triggered, screen, scheduled), validation rules, and approval processes.
• Develop using Apex (classes, triggers, batch, schedulable) and SOQL/SOSL.
• Build Lightning Web Components (LWC) for custom UI and extensions.
• Support end-to-end Sales Cloud processes including Accounts & Contacts, Lead management and conversion, Opportunity lifecycle and forecasting.
• Manage proposal and pipeline activities.
• Design, implement, and support bi-directional integration between Salesforce and enterprise systems, including Oracle ERP (Financials), Oracle HCM, Deltek (Vantagepoint / Vision), Microsoft Outlook / Exchange / Microsoft 365.
• Work with middleware and integration platforms (e.g., MuleSoft, Boomi, Informatica, Azure Integration Services, or equivalent).
• Develop and maintain integrations using REST/SOAP APIs, platform events, and asynchronous processing.
• Troubleshoot and resolve integration failures, performance issues, and data synchronization problems.
• Lead and support data migration, conversion, and synchronization efforts, including data mapping, transformation, cleansing, and validation.
• Perform large-volume data loads using Data Loader, Data Import Wizard, or ETL tools.
• Establish and enforce data quality standards, duplicate management, and governance controls.
• Support data-related activities during Mergers & Acquisitions (M&A) and system consolidations.
• Manage Salesforce administration activities including user provisioning, roles, profiles, permission sets, and sharing rules.
• Design security models aligned with business and compliance requirements.
• Monitor system health, performance, storage usage, and limits.
• Ensure platform configurations align with Salesforce best practices and enterprise security standards.
• Support and configure Salesforce Einstein and Agentforce capabilities at a foundational level.
• Collaborate with architects and business teams to evaluate AI use cases and roadmap opportunities.
• Design and maintain advanced Salesforce reports and dashboards for sales performance, pipeline, forecasting, and KPIs.
• Ensure Salesforce data is structured and available for downstream analytics platforms (e.g., Power BI).
• Support data consumers with optimized reporting and performance tuning.
• Provide Level 2/3 technical support for Salesforce incidents, enhancements, and defects.
• Perform root cause analysis and implement permanent fixes.
• Participate in release management, deployments, regression testing, and environment management (Dev/Test/UAT/Prod).
• Proactively identify opportunities to optimize performance, scalability, and user experience.

Qualifications

• 5–7 years of hands-on experience working with Salesforce Sales Cloud in a technical or techno-functional role.
• Strong technical expertise in Salesforce configuration and administration.
• Strong technical expertise in Apex, SOQL, Flows, and Lightning Web Components.
• Proven experience designing and supporting enterprise integrations using APIs and middleware platforms.
• Solid experience with data migration, data quality management, and system integrations.
• Strong understanding of CRM architecture and Sales Cloud data model.
• Ability to work effectively with architects, developers, integration teams, and business stakeholders.
• Strong analytical, troubleshooting, and documentation skills.
• Hands-on integration experience with Oracle ERP & HCM, Deltek (Vantagepoint/Vision), and Microsoft Outlook / Microsoft 365.
• Experience in AEC, Engineering, Construction, or project-based industries (Preferred).
• Experience supporting Salesforce in large, complex, or multi-org environments (Preferred).
• Exposure to Salesforce Einstein, Agentforce, or AI-driven CRM features (Preferred).
• Salesforce certifications such as Salesforce Administrator, Platform App Builder, Platform Developer I (or higher), and Sales Cloud Consultant (Preferred).

Benefits & Perks

• Work Model – Remote
• Employment Type - Full-time
• Salary - $140,000 - $160,000 per year
• Equal opportunity employer
• Values diversity
• Reasonable accommodation for individuals with disabilities

How to Apply

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Posted Date

April 13, 2026