AI Customer Insights Engineer
Seeq
Job Overview
Location
Remote
Salary
USD 115,000 annually
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Entry Level (0-2 years)
Application Deadline
September 2, 2026
About the Company
Job Description
Seeq is seeking an AI Customer Insights Engineer to develop scalable intelligence workflows that enhance the Customer Success organization's ability to act proactively and strategically.
This role is integral to Customer Success, operating at the intersection of product usage analytics, customer health modeling, workflow automation, and applied AI. The primary objective is to transform raw customer data—including usage, engagement, and contract signals—into actionable insights delivered efficiently to the relevant stakeholders.
This position is an excellent opportunity for an early-career professional, such as an engineering graduate or a former process engineer transitioning into analytics and software development, to make a significant impact.
Key responsibilities include designing and deploying customer intelligence workflows, such as account-level Slack summaries, and translating product usage and contract data into operational signals. You will collaborate with Analytics Engineering to build or extend data pipelines and develop Python-based automation to operationalize insights at scale.
Furthermore, you will contribute to improving health and renewal predictability by enhancing Seeq’s customer health scoring framework, developing usage-to-renewal correlation models, and identifying leading indicators of risk and expansion. The role involves leveraging AI and modern tooling, including AI-first coding workflows and lightweight LLM-driven synthesis, to accelerate development and elevate practices within Customer Success.
Cross-functional collaboration is key, working directly with CSMs to understand decision workflows, partnering with Analytics Engineers on data structure, and feeding product insights back into engineering through internal dogfooding.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Design and deploy account-level Slack summaries for CSMs and leadership.
- Translate product usage and contract data into operational signals.
- Build or extend data pipelines in partnership with Analytics Engineering.
- Develop Python-based automation to operationalize insights at scale.
- Contribute to Seeq’s customer health scoring framework.
- Develop usage-to-renewal correlation models.
- Identify leading indicators of risk, expansion, and adoption.
- Leverage AI-first coding workflows to accelerate development.
- Build lightweight LLM-driven synthesis workflows where valuable.
- Help elevate development practices across Customer Success.
- Work directly with CSMs to understand real decision workflows.
- Collaborate with Analytics Engineers on modeling and data structure.
- Feed product insights back into engineering through internal dogfooding.
Qualifications
- Bachelor’s degree in Chemical, Mechanical, Electrical, Industrial, Systems Engineering, Computer Science, Applied Math, Data Analytics, or related field.
- 0–3 years of experience (internships included) in analytics, engineering, or technical roles.
- Working knowledge of SQL.
- Strong Python skills.
- Exposure to data modeling concepts.
- Familiarity with LLMs or AI-assisted development tools.
- Comfort operating in ambiguity.
- Strong written communication skills.
- Background in process manufacturing or industrial engineering (Preferred).
- Exposure to BI tools (e.g., PowerBI) (Preferred).
- Familiarity with product analytics platforms (e.g., Mixpanel) (Preferred).
- Experience building Slack automations or APIs (Preferred).
- Exposure to modern data pipelines (e.g., Azure Data Factory) (Preferred).
- Demonstrated curiosity about customer behavior and causal mechanisms (Preferred).
Benefits & Perks
- Competitive salary plus bonus incentives
- $115,000 USD base salary plus variable
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- The best co-workers
- Pet-friendly workspace
- Equal employment opportunities (EEO)
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The industrial data analytics sector is experiencing rapid expansion, driven by the need for real-time operational intelligence. This role is pivotal in developing sophisticated intelligence workflows that empower customer success teams to proactively and strategically engage with clients. You will operate at the nexus of product usage analytics, customer health modeling, automation, and applied AI, transforming raw data into actionable insights. The mission is to deliver critical information to the right stakeholders at the opportune moment, directly impacting business ROI and scaling customer success initiatives.
Posted Date
August 19, 2026
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