Service Administrator

Level Group ANZ

Job Overview

Location

Goulburn, New South Wales, Australia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Operations & Administration

Experience Level

Mid-level (3-5 years)

Application Deadline

June 28, 2026

About the Company

Level Group ANZ is a dynamic organization dedicated to empowering tradespeople and elevating the service industry across Australia and New Zealand.

They believe that 'hi-vis' represents more than just safety; it symbolizes passion, professionalism, and pride in craftsmanship. By fostering a network of ambitious tradies, Level Group ANZ provides the tools, flexibility, and support necessary for career growth and success.

Their mission is to create a platform where members can learn, pursue their goals, realize their full potential, and gain greater visibility. They are committed to delivering outstanding trade services to clients who demand the highest standards, positioning themselves as a leading force in the trade network.

Job Description

We are seeking a proactive, organized, and energetic Service Administrator to join our expanding team at Level Electrical & Data Goulburn.

This full-time position operates Monday to Friday, from 7:00 AM to 3:00 PM, and is crucial for maintaining our daily operations, ensuring efficiency, and driving business progress.

Your responsibilities will encompass supporting job administration, managing schedules, processing invoices, handling documentation, facilitating customer communication, and overseeing general office coordination. We are looking for an individual who is confident, takes ownership of tasks, enjoys problem-solving, embraces new technology, and thrives in a fast-paced environment.

Required Skills

Job administrationSchedulingInvoicingDocumentation managementCustomer communicationOffice coordinationWorkflow managementProcess improvementSimproCustomer serviceCommunication skills

Key Responsibilities

Set up and manage jobs in Simpro
Schedule and coordinate technician workloads
Issue invoices once jobs are marked invoice-ready
Manage documentation, job records, and supporting information
Communicate with customers, technicians, and suppliers
Support office coordination and day-to-day administration
Assist with workflow management to ensure jobs progress efficiently
Maintain accurate records and follow tasks through to completion
Support the wider team with general business administration
Identify opportunities to improve systems, processes, and workflows
Assist with implementing and monitoring process improvements across the business

Qualifications

Proactive, organized, confident, and reliable
Energetic with a strong can-do attitude
Professional and clear in communication
Excellent customer service skills
Comfortable working independently while following company systems and procedures
Able to identify opportunities for improvement, implement practical solutions, and monitor outcomes
Tech-savvy and comfortable learning new software and AI tools
Process-driven with strong problem-solving skills
Able to identify workflow improvements and help implement better systems and procedures
Comfortable communicating with technicians, suppliers, customers, and management
Positive, accountable, and team-focused
Previous administration, scheduling, or service coordination experience
Experience working in a trade or service-based business
Simpro or similar job management software experience
Strong computer and communication skills
Experience with invoicing and customer service

Benefits & Perks

A stable, long-term full-time role
Supportive team environment
Training and ongoing support
Opportunity to grow with the business
A fast-paced and evolving workplace where your input matters
A role where no two days are exactly the same
The opportunity to be part of a growing local business

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The administrative support sector in Australia is experiencing robust growth, driven by increasing demand for efficient operational management across various industries. This role is pivotal in maintaining seamless daily operations and enhancing business productivity. Key responsibilities include meticulous job administration, precise scheduling, accurate invoicing, comprehensive documentation management, and effective stakeholder communication. The position requires proficiency in job management software, workflow optimization, and process improvement initiatives. This role directly impacts business ROI by ensuring operational efficiency and supporting scalable growth. The Service Administrator will be instrumental in streamlining processes and contributing to the overall success of the organization.