Product Guide

Amer Sports

Job Overview

Location

Chadstone, Victoria, Australia

Employment Type

Contract

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Junior (1-3 years)

Application Deadline

July 15, 2026

About the Company

Amer Sports is a global leader in premium sports and outdoor brands, dedicated to inspiring people to explore and experience the joy of sports and outdoor activities. The company's vision is to elevate the world through sport, from courts to slopes, and from cities to mountains, fostering healthier lives. Their iconic brands include Arc’teryx, Salomon, Wilson, and Atomic, all renowned for creating exceptional apparel, footwear, equipment, protective gear, and accessories that empower athletes and consumers to excel. With a global community of 11,400 employees operating in 41 countries, Amer Sports generated $4.37 billion in revenue in 2023. Arc'teryx, a key brand within Amer Sports, is based in the Canadian Coast Mountain wilderness. It is built on principles of obsessive, precise design and production, utilizing unique in-house manufacturing and design centers to constantly evolve and build products with timeless quality, intuitive design, and simplicity, resulting in unrivaled performance.

Job Description

Join the dynamic team at Arc'teryx, a brand synonymous with obsessive, precise design and production, located in the Canadian Coast Mountain wilderness. Arc'teryx leverages unique in-house manufacturing and design centers to continuously innovate, creating products known for timeless quality, intuitive design, and unparalleled performance in extreme conditions.

We are seeking a passionate Product Guide to bring the Arc'teryx brand to life at our Chadstone Alpha store. This role is crucial for fostering deep connections with our guests, providing expert product education, and ensuring an exceptional retail experience.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Retail SalesCustomer ServiceProduct EducationInventory ManagementMerchandisingCommunication SkillsProblem SolvingTeam CollaborationBrand Ambassadorship

Key Responsibilities

Foster strong connections with guests through comprehensive product education and efficient purchase processing.
Provide support for guest inquiries regarding warranties and damaged goods.
Assist with in-store events, conduct inventory counts, and ensure timely product replenishment.
Maintain the cleanliness and organization of the store environment.
Offer valuable feedback and suggestions on merchandising strategies to enhance guest experience and drive sales.
Collaborate effectively and positively with team members and leadership.
Deliver a best-in-class experience to guests by embodying the brand's culture and service standards.
Develop a deep understanding of Arc'teryx products and seamlessly integrate this knowledge into guest interactions.
Act as a dedicated brand ambassador, consistently elevating the guest experience.

Qualifications

Possess a minimum of two (2) years of proven retail sales experience.
Demonstrate a strong passion for delivering exceptional customer service.
Exhibit a positive attitude towards work while maintaining accountability for responsibilities.
Showcase outstanding verbal and written communication skills, with a clear understanding of personal impact.
Be self-motivated and adept at problem-solving.
Maintain high flexibility and adaptability when navigating ambiguous situations.
Effectively balance autonomous work with collaborative efforts.
Inspire breakthrough thinking and commit to continuous improvement.
Seek optimal solutions, even if challenging, with an unwavering commitment to integrity.
Combine a passion for work with an enthusiasm for outdoor activities and living an active lifestyle.

Benefits & Perks

Enjoy a generous team discount applicable to Arc’teryx and other affiliated Amer Sports brands.
Receive a complete Arc’teryx uniform to kickstart your role.
Benefit from competitive remuneration and an attractive bonus scheme.
Access an Employee Assistance Program designed to support your health and wellbeing.
Engage in continuous on-the-job training and development opportunities to foster career growth.
Become part of a global business offering extensive career pathways and opportunities across multiple brands.

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The Australian retail sector, particularly in premium outdoor apparel, is experiencing robust growth driven by increased consumer interest in active lifestyles. This Product Guide role is pivotal in enhancing customer engagement and driving sales conversion by providing expert product education and fostering strong brand connections. You will leverage your understanding of technical outdoor gear, fabric technologies, and performance features to articulate the value proposition of Arc'teryx products. Your direct interactions will significantly impact customer loyalty and contribute to the store's revenue targets, ensuring a superior brand experience that translates into measurable business success.