SEQ Service Manager
Crown Equipment
Job Overview
Location
Larapinta, Queensland, Australia
Employment Type
Full-time
Work Arrangement
On-site
Sector
Engineering & Manufacturing
Experience Level
Senior (5-8 years)
Application Deadline
July 16, 2026
About the Company
Crown Equipment is a globally recognized leader in the materials handling equipment industry, with a rich history dating back to 1945. As a family-owned and operated business, Crown fosters a culture of longevity and dedication, evidenced by numerous employees achieving significant service milestones across its global operations.
With 50 years of successful presence in the Australian market, Crown Equipment maintains a strong brand reputation built on highly skilled staff, quality products, robust service and parts support, and cutting-edge technology. The company's award-winning line of forklifts is celebrated for advanced product design, engineering, and integrated manufacturing processes. Crown offers a comprehensive range of forklifts, warehouse solutions, automation, and fleet management technologies, all designed to enhance performance and reduce operating costs for its customers. Through its global service and distribution network, Crown also provides government-accredited training programs, reinforcing its commitment to excellence and innovation in the industry.
Job Description
Crown Equipment is seeking a highly skilled and influential SEQ Service Manager to spearhead operational excellence and drive exceptional customer outcomes across our South-East Queensland operations. Based in Larapinta, this pivotal leadership role demands a strategic individual capable of overseeing a substantial workforce of over 100 employees, spanning both field services and workshop environments.
Reporting directly to the SEQ Branch Manager, you will assume full accountability for all service operations, including P&L performance, comprehensive financial management, cultural transformation initiatives, and operational turnaround within a large-scale industrial service business. This is a unique opportunity for a results-driven leader who excels at developing individuals and teams, cultivating robust customer relationships, and consistently enhancing business performance.
We are looking for a professional who can stabilize operations, implement transformative changes, and deliver sustained improvements across critical areas such as safety, people management, financial performance, and overall customer satisfaction.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Lead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams.
- Provide leadership to multi-layer management structures (7 direct reports + 1 second-tier leader, total responsibility circa 100).
- Take ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement.
- Drive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency.
- Lead change management and cultural transformation initiatives to build a high-performance, accountable workforce.
- Manage operations within a unionised workforce environment, including stakeholder engagement and performance alignment.
- Develop and implement service strategies, operational plans, and continuous improvement initiatives.
- Improve service delivery, customer satisfaction, SLA performance, and response times.
- Lead workforce planning, recruitment, retention, and leadership development.
- Ensure compliance with WHS, safety, risk, and regulatory requirements.
- Manage key customer relationships, escalations, and service recovery.
- Deliver data-driven reporting, KPI tracking, and operational insights to senior leadership.
Qualifications
- 5+ years’ experience in a Service Manager, Operations Manager, or Senior Leadership role.
- Proven success leading large teams in service, maintenance, or industrial operations.
- Strong experience in turnaround, restructuring, or business transformation environments.
- Demonstrated P&L responsibility, financial management, and commercial acumen.
- Experience working within a unionised workforce or industrial relations environment.
- Background in capital equipment, materials handling, heavy vehicle, mining, construction, or industrial services.
- Strong capability in change management, performance improvement, and operational excellence.
- Experience managing field service and workshop operations.
- Ability to lead through complexity, ambiguity, and organisational change.
- Excellent stakeholder management, communication, and leadership skills.
Benefits & Perks
- Access to a benefits program offering discounts and cashback from over 400+ retailers nationwide.
- Access to a health and wellbeing platform supporting mental, physical, and financial goals.
- Corporate rates for Private Health Insurance.
- An inclusive working environment.
- Employee Assistance Program for confidential counselling with chat, phone, and face-to-face options.
How to Apply
Join Our Communities
The industrial service sector in Australia is experiencing significant growth, driven by advancements in materials handling technology and increasing demand for operational efficiency. This senior Service Manager role is pivotal in optimizing large-scale service operations, encompassing both field services and workshop environments. You will drive P&L performance, implement cultural transformation, and enhance operational turnaround initiatives. Key technical areas include advanced fleet management systems, predictive maintenance analytics, and robust WHS compliance frameworks. Your leadership will directly impact customer satisfaction, service level agreement adherence, and overall business profitability, ensuring sustained growth and market leadership for Crown Equipment.
Posted Date
July 2, 2026
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