Senior Operations Analyst

MediaRadar

About the Company

Job Description

Required Skills

Key Responsibilities

• Own a creative type and a priority industry at a global level, maintaining local process connections and partnering with Product and Commercial teams.
• Represent Content & Data in strategic cross-functional meetings, providing process input and updates from a global perspective.
• Utilize data to recommend global operational improvements for creative and/or industry processing, completion, and quality execution.
• Build requirements and recommend creative flow enhancements to Leadership and Product to drive efficiency and quality.
• Lead advanced troubleshooting for client-driven issues, providing in-depth root cause analysis and implementing system/process updates.
• Define quality standards and SLAs for assigned creative and industry globally, collaborating with various internal teams.
• Audit advanced client-specific requests and project work to ensure accuracy and completeness.
• Manage global Operations strategic projects focused on process improvement.
• Oversee project management for the effective rollout of global Operations system and/or process changes.
• Track the impact of system and process changes post-launch, driving continuous improvement with efficiency and budget in mind.
• Participate in innovation idea reviews, offering insights on impact and feasibility.
• Maintain master knowledge of Operations systems, creative types, and the product catalog.
• Create and update complex product records within a centralized Product Catalog, adhering to strict governance standards.
• Serve as a key contact for establishing ground truth and master knowledge of the product catalog.
• Participate in User Acceptance Testing (UAT) for assigned creatives, providing structured feedback for system and process enhancements.
• Collaborate with Leadership on vendor communication for global creative and industry ownership and change management.
• Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics.
• Develop and present advanced business cases and optimization strategies to Operations Leadership.
• Proactively identify and surface emerging risks and opportunities with sufficient context for rapid decision-making.
• Operate as a recognized expert, setting standards and owning your domain end-to-end without waiting for direction.
• Drive execution with a cross-functional mindset, ensuring alignment across teams through effective collaboration.
• Apply deep expertise to scale solutions, consistently raising the bar on quality, consistency, and business impact.
• Integrate company values into problem-solving and champion inclusion and accountability across teams.
• Make data-driven, strategic recommendations, demonstrating a high degree of business acumen in every initiative.
• Continuously question existing processes and strive to improve them for the team, downstream operations, and clients.

Qualifications

• Expert proficiency in G Suite and project management tools such as Jira.
• Strong project management skills, with a demonstrated ability to identify, assess, and mitigate risks.
• Advanced process improvement capabilities, ideally with Six Sigma experience.
• Expert ability to analyze data for business recommendations and report on key performance metrics (volume, coverage, status).
• Expert ability to create and update complex product records within a centralized Product Catalog, adhering to strict governance standards.
• Master-level proficiency with proprietary platforms for reviewing, classifying, and attributing ads across various media channels.
• Advanced AI tool familiarity.
• Advanced business case creation and optimization skills.
• Deep, specialized knowledge of Operations systems, creative types, and the product catalog.
• Clear written and verbal English communication, capable of conveying complex analysis and recommendations to diverse stakeholders.
• Experience serving as a technical or team lead, setting direction and coordinating work across stakeholders (Preferred).
• Prior experience owning global-level processes and driving cross-functional alignment (Preferred).
• Familiarity with ML/AI-assisted workflows and human-in-the-loop (HiTL) operations (Preferred).
• Experience supporting multiple processes or stakeholders concurrently at scale (Preferred).
• Comfort with advanced dashboards and data analysis; SQL is an added advantage (Preferred).

Benefits & Perks

• Commitment to creating an inclusive and accessible workplace where everyone can thrive.
• Belief that diversity of backgrounds, perspectives, and experiences fosters strength and innovation.
• Proud to be an Equal Opportunity Employer, making employment decisions without discrimination.
• Adherence to EEO-1 reporting requirements for fair and equitable hiring practices.
• Commitment to ensuring the recruitment process is accessible to all applicants, offering reasonable accommodations.

How to Apply

Join Our Communities

Posted Date

June 30, 2026