City Manager - Abuja

Shuttlers

Job Description

Required Skills

Key Responsibilities

• Own the city P&L and deliver a gross margin of ≥30% per trip.
• Develop and execute the city’s growth roadmap, making data-driven decisions on route launches, closures, and pricing strategies.
• Implement rigorous cost controls and margin discipline across all city operations.
• Oversee the sourcing and onboarding of new vehicle partners to meet demand targets.
• Lead the local execution of Shuttlers' Green Fleet Strategy, aggressively sourcing energy-efficient vehicles.
• Implement "Growth Playbooks" to assist fleet partners in professionalizing their operations.
• Drive aggressive growth in Monthly Active Riders (≥8–10% MoM) across both enterprise (B2B) and individual (B2C) segments.
• Build and maintain high-level relationships with key enterprise customers and estates, ensuring a retention rate of ≥90%.
• Champion the rider experience, ensuring CSAT/NPS scores remain within or above HQ benchmarks.
• Ensure "Shuttlers Standard" service delivery with ≥98% On-time Departure and ≥95% Vehicle Uptime.
• Serve as the primary interface with regulators and transport unions, ensuring full compliance with local transportation laws.
• Enforce strict safety protocols and zero tolerance for partner indiscipline.
• Recruit, coach, and develop a high-performing city leadership team (Ops, Sales, Supply).
• Foster a culture of transparency, accountability, and operational rigor.

Qualifications

• Minimum of 8–10 years of professional experience in Operations Management, General Management, Strategy, or Logistics.
• At least 4 years in a P&L ownership or senior supervisory role, preferably managing multi-disciplinary teams.
• Experience in mobility, tech-logistics, or high-growth startups is strongly preferred.
• Deep understanding of the Abuja market, regulatory landscape (including union dynamics), and transportation dynamics.
• Proficiency in using data to track unit economics, fleet utilization, and partner profitability.
• Excellent negotiation skills for dealing with regulators, unions, and high-value enterprise clients.
• Ability to make real-time, difficult decisions to resolve operational disruptions.

Benefits & Perks

• Competitive market-based base salary
• Performance bonus (20–40% of base) tied to P&L/Reliability
• Long-term Incentives (Equity/Profit-share) subject to tenure and performance

How to Apply

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Posted Date

January 23, 2026

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