COMMERCIAL & CUSTOMER CARE LEAD - CONCESSION TRANSITION PROGRAM MANAGEMENT OFFICE (TPMO)

This opportunity is within the Concession Transition Program Management Office (TPMO), likely supporting a significant infrastructure project within Nigeria's aviation sector. The TPMO is focused on managing the transition of airport concessions, ensuring that contractual obligations are met and that new operational plans are effectively implemented. This involves close collaboration with various stakeholders, including government agencies, private concessionaires, airlines, and local businesses.

The program aims to optimize commercial strategies, enhance customer experience, and manage financial and operational risks associated with these concessions. It requires a blend of commercial acumen, project management expertise, and a deep understanding of the Nigerian business and regulatory landscape. The initiative is geared towards driving efficiency, revenue growth, and improved service delivery within the aviation sector.

We are seeking a dynamic Commercial & Customer Care Lead to join our Concession Transition Program Management Office (TPMO). This role is crucial for developing and implementing robust airport commercial strategies, driving revenue optimization, and ensuring exceptional customer experiences throughout the concession transition process.

In this capacity, you will translate concession contract obligations into actionable operational plans, provide expert advice on commercial KPIs, and oversee lease roll-outs. Your responsibilities will extend to identifying new commercial opportunities, developing compelling business cases, and defining high-level customer care standards. You will also play a key role in managing commercial risks and monitoring performance through effective dashboards and reporting.

To apply for this role, click the Apply button on this page and follow the instructions.