Learning and Development Specialist

Aldelia

Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type

Permanent

Work Arrangement

On-site

Sector

Human Resources & Recruitment

Experience Level

Mid-level (3-5 years)

Application Deadline

March 20, 2026

About the Company

Aldelia is a globally recognized human resources firm established in 2005, specializing in recruitment, outsourcing, and payroll management for both multinational corporations and growing small to medium-sized enterprises. Operating across more than 30 countries on four continents, Aldelia is dedicated to fostering a better future for individuals by providing compliant, world-class, and innovative HR solutions.

The company is committed to promoting equity, diversity, and inclusion in all its services. With a substantial global team and a significant number of contractors, Aldelia leverages its extensive pan-African presence and deep local expertise to proactively address client needs with customized and successful recruitment strategies.

As a signatory to the United Nations Global Compact, Aldelia Group actively integrates universal principles of human rights, labor, environment, and anti-corruption into its strategies and operations, contributing to the advancement of societal goals.

Job Description

Aldelia is seeking a dynamic Learning & Development Specialist to join the Polo Academy. This role is crucial for developing and implementing specialized training programs focused on watches, jewelry, and client experience. You will be instrumental in equipping retail and frontline teams with profound product knowledge, exceptional service standards, and strong brand representation skills.

The primary objective is to drive capability development initiatives that enhance sales performance, elevate the customer journey, and reinforce brand excellence across all customer touchpoints. This is a permanent, on-site position based in Lagos, Nigeria.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Training Program DesignFacilitationClient Experience TrainingProduct Knowledge TrainingLuxury RetailSales TechniquesPresentation SkillsCommunication SkillsCoachingStakeholder ManagementOrganizational Skills

Key Responsibilities

Develop and implement structured training programs for watches, jewelry, and luxury retail client experience.
Facilitate engaging classroom, virtual, and in-store training sessions for retail teams and new hires.
Translate brand values and technical product knowledge into impactful learning content.
Ensure training materials align with global brand standards and local business objectives.
Deliver in-depth training on watch mechanisms, complications, craftsmanship, heritage, and after-sales processes.
Conduct comprehensive jewelry training covering materials, gemstones, craftsmanship, care, and storytelling techniques.
Partner with brand representatives to stay updated on product launches and seasonal collections.
Assess product knowledge retention through evaluations, quizzes, and practical demonstrations.
Develop and facilitate luxury client experience programs focused on service etiquette, consultative selling, and relationship management.
Coach retail staff on handling high-net-worth clients and delivering personalized experiences.
Reinforce grooming, communication, and behavioral standards in line with luxury retail expectations.
Track training effectiveness through KPIs such as sales performance, mystery shopping scores, and client feedback.
Conduct training needs analysis to identify skill gaps and recommend solutions.
Provide post-training coaching and follow-up sessions to reinforce learning.
Support the continuous development of the Polo Academy curriculum and learning pathways.
Collaborate with HR, Retail Management, and Brand Managers to align training initiatives with business priorities.
Maintain training records, certifications, and compliance documentation.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
Minimum of 4–6 years’ experience in Learning & Development.
Experience preferably within luxury retail, watches, jewellery, or fashion.
Strong knowledge of luxury client experience standards and retail sales techniques.
Excellent presentation, facilitation, and communication skills.
Ability to influence, coach, and inspire retail teams.
Strong organizational and stakeholder management skills.
Certification in Training & Development (CIPD, ATD, or similar) is an advantage.