Clinic Assistant

Confidential Employer

Job Overview

Location

Ikeja, Lagos, Nigeria

Salary

NGN 150,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Healthcare & Medical

Experience Level

Entry Level (0-2 years)

Application Deadline

March 10, 2026

About the Company

This is a dynamic eyecare facility dedicated to providing exceptional vision care services. We pride ourselves on a patient-centric approach, ensuring that every individual receives personalized attention and the highest quality of care. Our facility is equipped to handle a range of services, from comprehensive eye tests to providing stylish eyewear and essential optical products.

We foster a supportive and organized work environment where efficiency and client satisfaction are paramount. Our team is committed to innovation and continuous improvement, aiming to be a leading provider of eye health solutions in the region.

Job Description

Join our esteemed eyecare facility as a Clinic Assistant and play a vital role in delivering exceptional patient experiences. You will be the first point of contact, ensuring every client feels welcomed and well-cared for.

Your daily responsibilities will include maintaining clinic organization and cleanliness, expertly handling client inquiries, registering new patients, and processing all transactions through our management software. You'll also liaise with HMOs and coordinate with the logistics team to ensure timely delivery of frames and lenses.

Furthermore, you will engage with online leads via social media, proactively identifying and resolving patient concerns. Weekly duties involve monitoring stock levels and compiling sales reports. Occasionally, you'll assist with inventory sorting, labeling, and inputting data, as well as supporting optometrists with case reports.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Client ServiceCommunication SkillsClinic SoftwareSales ProcessingInventory ManagementHMO LiaisonsSocial Media EngagementProblem-SolvingOrganizationData Entry

Key Responsibilities

Ensure the clinic space is kept organised and clean at all times.
Attend to clients as a first point of contact, and ensure that their needs are adequately and promptly met.
Respond to patient inquiries and concerns promptly and effectively.
Registration of new clients in the clinic’s management software.
Processing of all client purchases (consultation, tests, and products) in the clinic’s management software.
Liaising with HMOs to ensure that HMO clients are adequately serviced.
Work with the Logistics Officer to ensure that clients’ frames/lenses are fixed and delivered promptly to designated locations (clinic or clients’ requested location as agreed).
Follow up on Social Media comments and inquiries promptly, in order to convince online leads to patronize the brand.
Come up with proactive problem-solving ideas to address and solve patient concerns.
Monitoring stock levels at the clinic and alerting the clinic manager to re-order when quantities fall below the minimum re-stock levels.
Putting together sales reports.
Sorting and labelling inventory (frames, cases, drugs, & accessories), and scanning/inputting into the clinic’s management software whenever new purchases are made.
Follow up with locum optometrists/covers to ensure that they turn up for customer appointments.
Where required, assist the Optometrist to input patient case reports into the clinic’s management software.

Qualifications

High school diploma or equivalent; further qualifications in a relevant field are a plus.
Proven experience in a customer service or administrative role, preferably in a healthcare setting.
Proficiency in using clinic management software and standard office applications.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to work effectively in a team environment.
A proactive and problem-solving attitude.