Sales Operations Officer
Confidential Employer
Job Overview
Location
Ikeja, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Sales & Marketing
Experience Level
Junior (1-3 years)
Application Deadline
August 1, 2026
Job Description
We are seeking a detail-oriented Sales Operations Officer to join our dynamic team.
In this role, you will be instrumental in managing the entire sales order lifecycle, from processing and invoicing to ensuring timely fulfillment and delivery. You will serve as a key point of contact for customer and distributor inquiries, proactively resolving any discrepancies and maintaining strong, productive relationships.
Your responsibilities will include monitoring inventory levels, supporting sales operations through performance tracking, and preparing essential operational reports. You will also play a crucial part in coordinating SKU distribution nationwide and supporting promotional activities.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Manage and process sales orders on ERP systems, ensuring accuracy and timely invoice generation.
- Coordinate order fulfillment with warehouse and logistics teams to ensure prompt delivery.
- Provide timely and effective responses to customer and distributor inquiries, complaints, and service requests.
- Maintain strong relationships with key distributors (KDs) to support business growth and retention.
- Resolve discrepancies related to orders, invoicing, deliveries, and inventory across multiple warehouse locations.
- Monitor inventory levels and collaborate with relevant teams to ensure product availability.
- Support sales operations by tracking order status, sales performance, and distribution activities.
- Prepare and analyze daily, weekly, and monthly sales and operational reports.
- Plan and coordinate SKU distribution across warehouses nationwide to ensure optimal stock levels.
- Support promotional activities, including incentive processing, promo invoice preparation, and distributor programs.
- Maintain accurate documentation for customers, distributors, and transactions.
Qualifications
- HND / B.Sc. in any relevant discipline.
- 1– 2 years post-NYSC experience in customer service operations, preferably in an FMCG environment.
- Must be conversant with the use of Microsoft suite, especially Excel, Word, and Outlook.
- Good analytical skills.
How to Apply
Click the Apply button on this page and follow the instructions.
Join Our Communities
The Nigerian sales landscape is experiencing robust growth, driven by increasing consumer demand and expanding market reach. This role is pivotal in optimizing sales processes and ensuring seamless order-to-delivery cycles. Key technical skills include ERP system management, inventory control, and data analysis for sales forecasting. Your impact will directly influence revenue streams, enhance operational efficiency, and contribute to the overall scalability of sales operations, signaling a significant contribution to business ROI.
Posted Date
July 18, 2026
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