Operations Manager

Confidential Employer

About the Company

Job Description

Required Skills

Key Responsibilities

• Lead and oversee day-to-day estate and property operations including facilities, utilities, maintenance, landscaping, housekeeping, waste management, and common area oversight.
• Oversee building and facility systems such as HVAC, lighting, power, water and other building services to ensure efficiency, reliability, and regulatory compliance.
• Manage gated estate operations, ensuring effective coordination of maintenance, security, and resident services.
• Serve as the primary point of contact for residents, tenants, service providers, and internal teams.
• Manage tenant communication, feedback, complaints, and dispute resolution in a professional, timely and customer-focused manner.
• Enforce lease terms, estate rules, and compliance requirements, including managing default, arrears and eviction processes in line with applicable laws.
• Supervise construction, renovation, and development projects within estates and managed properties.
• Coordinate project timelines, budgets, contractors, and quality standards.
• Support property valuation exercises for investment, financing, or sale purposes.
• Protect and enhance asset value through proactive maintenance planning, capital expenditure management, and operational excellence.
• Prepare, manage, and monitor estate and property budgets, forecasts, and periodic financial reports.
• Oversee rent and service charge billing processes, ensuring effective collections, reconciliations, and secure payment controls.
• Maintain accurate financial records, reports, and supporting documentation for all managed properties.
• Identify and implement opportunities for revenue growth, cost optimization, and value creation across managed assets.
• Manage property-related taxes related to rental income and property operations in compliance with Nigerian tax regulations.
• Ensure compliance with estate policies, lease agreements, Nigerian property laws, building codes, environmental standards, and safety regulations.
• Manage vendor contracts, service-level agreements (SLAs), and performance of third-party service providers, including security, waste management, and maintenance vendors.
• Identify operational, financial, and compliance risks and implement effective mitigation and control measures.
• Lead, coach, and motivate estate and property management teams to ensure high performance and accountability as well as achieve operational and financial targets.
• Set clear performance expectations and ensure effective coordination between operations, finance, security, and technical teams.
• Build strong relationships with residents’ associations, tenants, regulators, vendors, and internal management.
• Provide regular operational and management reports to senior management.

Qualifications

• Bachelor's degree in business administration, Estate Management, or related field. A master's degree (e.g., MBA) is an advantage.
• Professional certifications such as RICS, IFMA, PMP, or equivalent will be an advantage.
• Minimum of 5–8 years of experience in estate/property management or multi-site operations, with at least 3 years in a managerial role overseeing teams and operations.
• Proven experience managing budgets, rent collections, vendors, tenants, compliance, and operational performance.
• Strong understanding of Nigerian property laws, tenancy regulations, and regulatory requirements.

How to Apply

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Posted Date

March 3, 2026

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