Project Delivery Manager

Lucidya

Job Overview

Location

Riyadh, Riyadh Province, Saudi Arabia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

June 17, 2026

About the Company

Lucidya is a rapidly growing SaaS startup recognized as a leader in social media analytics, particularly for the Arabic language. Leveraging advanced AI, Machine Learning, and big data technologies, Lucidya empowers businesses in the MENA region to gain deep insights into their customers through its Media & Customer Intelligence products.

With its headquarters in Riyadh and a global presence, Lucidya is backed by prominent regional investors and is experiencing significant expansion. The company is dedicated to innovation and has been acknowledged by the World Economic Forum as one of the most promising startups in the MENA region. Lucidya is committed to building the next generation of AI-powered customer experience solutions, with a new AI Agents business line focused on deploying intelligent, enterprise-grade AI agents to automate and enhance customer-facing and operational workflows.

Job Description

Lucidya is at the forefront of developing next-generation AI-powered customer experience solutions for enterprises across the MENA region. Our innovative AI Agents business line is dedicated to deploying intelligent, enterprise-grade AI agents designed to automate, assist, and augment customer-facing and operational workflows with security, reliability, and scalability.

This role is central to transforming AI agent concepts into live, impactful business solutions. As the Project Delivery Manager, you will own the critical question of execution: "How do we deliver what we promised?" You will take the vision established by Solution Consultants and translate it into a clear execution plan, a structured backlog, and a predictable delivery rhythm, guiding projects from initial scoping through to go-live and stabilization.

You will serve as the operational backbone for AI agent pilots and enterprise deployments, ensuring seamless alignment among clients, engineering, data, and AI teams, all while keeping delivery on track. Your responsibilities will span from formal handover and scope confirmation to detailed planning, backlog management, and driving day-to-day execution with a strong focus on collaboration and discipline.

Furthermore, you will proactively manage risks, changes, and stakeholders, maintaining transparency and clear communication throughout the project lifecycle. This includes owning risk and issue logs, assessing change impacts, and providing consistent status updates. The role also encompasses planning and coordinating User Acceptance Testing (UAT), go-live readiness, and post-go-live stabilization, ensuring a smooth transition and final handover with comprehensive documentation.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

SaaS implementationTechnical project managementDigital platform deliveryEnterprise project deliveryStakeholder managementIntegrationsAPIsData-driven workflowsAgile methodologiesScrum methodologiesScopingTimelinesMilestonesRAID (Risks, Assumptions, Issues, Dependencies)StandupsExecution reviewsSteering meetingsAPI documentationJSON payloadsCX leadershipIT and engineering teamsDocumentationStatus updatesIterative AI deliveryData privacyGuardrailsQuality metrics

Key Responsibilities

Oversee the formal handover of conceptual project approvals from Solution Consultants, clarifying scope, constraints, dependencies, and assumptions.
Translate high-level workflows into clear delivery components, including AI Agent versions, integrations, channels, data sources, dashboards, reporting, and training materials.
Align internally and with clients on the scope for each project phase.
Build and maintain the delivery plan and timeline, including milestones, sprints, and go-live checkpoints, while managing cross-team dependencies.
Create and manage the delivery backlog, breaking down deliverables into tasks with clear ownership.
Ensure all delivery tools (e.g., Trello, Jira, Notion) are accurate and serve as the single source of truth for task status, blockers, and deadlines.
Run regular execution cadences, including stand-ups, check-ins, and progress reviews.
Ensure tight collaboration between Solution Consultants, Engineering and AI teams, and client stakeholders.
Drive execution discipline through clear meeting notes, action items, and relentless follow-up.
Maintain a risk and issues log covering technical and business risks.
Manage change transparently, assessing impact on scope and timelines, and aligning with stakeholders.
Provide clear, consistent communication, including status updates and necessary escalations.
Plan and coordinate UAT cycles and go-live readiness.
Monitor early performance and issues post-go-live, coordinating fixes and optimizations.
Own the final handover, including documentation and support transition.

Qualifications

5-8 years of experience in SaaS implementation, technical project management, or digital/platform delivery.
3+ years of experience delivering enterprise projects with multiple stakeholders (business and IT).
Proven experience with integrations, APIs, and data-driven workflows.
A background in Customer Experience (CX), contact centers, CRM, or customer-facing platforms is a strong plus.
Experience working closely with product and engineering teams in Agile/Scrum environments.
Strong command of scoping, timelines, milestones, and RAID (Risks, Assumptions, Issues, Dependencies).
Confidence in running stand-ups, execution reviews, and steering meetings.
Comfortable with API-based integrations, webhooks, and data flows between systems.
Ability to read basic API documentation and JSON payloads.
Capacity to translate technical constraints into delivery decisions.
Solid conceptual understanding of SaaS platforms, LLMs, and AI agent workflows.
Ability to confidently manage CX leadership, IT and engineering teams, and internal product and AI stakeholders.
Proficiency in producing clear documentation, actionable recaps, and concise status updates.
An execution mindset focused on turning ideas into tasks with owners and deadlines.
Keeps delivery tools always current and reliable.
Strong sense of ownership and follow-through.
Comfortable with iterative AI delivery (experiments, versions, evaluation cycles).
Understanding of data privacy, guardrails, and quality metrics in AI projects.
Awareness that AI delivery is adaptive, not linear.

Benefits & Perks

Work at the intersection of AI, CX, and enterprise delivery.
Shape how AI agents are deployed in real-world, high-impact environments.
Partner with strong product, AI, and engineering teams.
Own delivery end-to-end, not just coordination.
Help define delivery standards for a brand-new AI business line.

How to Apply

Apply Now and help us redefine the future of Customer Experience with AI Agents.

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<p>In the rapidly evolving landscape of AI-driven customer experience, Lucidya is at the forefront, deploying intelligent agents across the MENA region. This pivotal role focuses on transforming AI concepts into tangible, business-impacting solutions. You will be the operational linchpin, translating visionary plans into structured backlogs and predictable delivery rhythms. Your expertise in managing complex integrations, data flows, and cross-functional teams will be crucial in ensuring the successful execution of AI agent pilots and enterprise deployments, directly contributing to client success and Lucidya's growth.</p>