Technical Support Analyst
Merriville Limited
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Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
About the Company
Merriville Limited is a company dedicated to providing robust technical support and solutions, operating within a global context that requires adherence to US time zones. The company emphasizes a blend of remote and hybrid work models, reflecting a flexible and modern operational approach.
Their focus is on bridging the gap between complex IT infrastructure, such as Warehouse Management Systems (WMS) and databases, and delivering world-class customer support. Merriville Limited values professionals who possess both strong technical acumen and exceptional communication and problem-solving abilities.
Job Description
Merriville Limited is seeking a highly skilled Technical Support Analyst to join their team, offering a remote or hybrid work arrangement. This role is ideal for professionals who excel at the intersection of IT infrastructure and exceptional customer support.
You will be responsible for diagnosing and resolving operational issues across Warehouse Management Systems (WMS), databases, and related software. This includes monitoring SQL performance, tuning queries, and managing stored procedures to ensure optimal system efficiency.
Collaboration with third-party vendors and providing outstanding technical support to internal teams and external partners are key aspects of this role. You will also be expected to meet and exceed customer satisfaction targets and maintain accurate documentation within CRM and ticketing systems.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Diagnose and resolve operational issues related to Warehouse Management Systems (WMS), databases, and ancillary software
- Monitor SQL performance, tune queries/indexes, and manage stored procedures for optimal system efficiency
- Collaborate with third-party vendors and providers such as ERP providers, Honeywell/Vocollect, Bartender, and Georgia Softworks
- Provide exceptional technical support to internal teams, external partners, older adults, and individuals with disabilities
- Meet or exceed customer satisfaction targets, response times, and resolution SLAs
- Maintain accurate documentation of technical issues and customer interactions within CRM and ticketing systems
Qualifications
- Strong proficiency in SQL/Oracle queries, stored procedures, and database performance tuning
- Foundational knowledge of cloud platforms such as AWS, Azure, OCI, or Google Cloud
- Excellent written and verbal English communication skills
- Ability to explain technical concepts clearly and professionally
- Minimum typing speed of 40 WPM
- Ability to multitask across MS Office, CRM systems, and contact center tools
- Strong analytical skills, emotional intelligence, and problem-solving ability
- Ability to manage competing priorities effectively
How to Apply
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<p>The demand for skilled Technical Support Analysts is surging globally, particularly in roles bridging IT infrastructure and customer experience. This position at Merriville Limited is crucial for ensuring seamless operations and high user satisfaction.</p><p>Key responsibilities include diagnosing and resolving complex issues related to Warehouse Management Systems (WMS), databases, and software. The role requires expertise in SQL performance tuning, cloud platform fundamentals (AWS, Azure), and clear communication of technical concepts. Success directly impacts operational efficiency and client retention.</p>
Posted Date
May 24, 2026
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