IT Helpdesk Support Officer | Minto, South - West Sydney

Redox

Job Overview

Location

Minto, New South Wales, Australia

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

July 7, 2026

About the Company

Redox is an ASX-listed, leading distributor of raw materials and ingredients, operating with 23 staff locations across Australia, New Zealand, Asia, and North America. Established in 1965, the company boasts over 400 staff and achieved sales exceeding $1 billion last financial year, embodying an Australian success story that maintains a start-up's energetic spirit. Redox is committed to innovation, swiftly implementing sound ideas and modern solutions. They are recognized as a 'Great Place to Work' and offer a career-focused environment rather than just a job. The company prides itself on stable, private, family ownership, which enables confident long-term investment in stock, staff, and infrastructure for future growth. With strong partnerships and a motivated team, Redox has consistently achieved double-digit growth for over 50 years, counting the world's biggest and best among its suppliers and customers. The company operates as a meritocracy, rewarding results with progression, recognition, and reward.

Job Description

Redox, a leading ASX-listed distributor of raw materials and ingredients, is seeking a dedicated IT Helpdesk Support Officer to join its expert team. With 23 staff locations across Australia, New Zealand, Asia, and North America, Redox is an Australian success story established in 1965, boasting over 400 staff and sales exceeding $1 billion last financial year. The company prides itself on innovation, swift implementation of modern solutions, and a vibrant, start-up energy, recognized as a 'Great Place to Work'.

This hybrid role, based at our head office in Minto, South-West Sydney, offers a blend of on-site and remote work after a probationary period. You will work alongside IT systems engineers and developers, providing crucial first and second-level support to internal customers across a diverse range of IT hardware and software systems. This includes desktops, laptops, printers, telephony, network and security devices, and various software platforms within a Windows Active Directory environment.

As you develop your skills and confidence, you will have the opportunity to lead projects involving hardware and software upgrades and rollouts, both locally and across remote sites. This position offers a fantastic opportunity to advance your IT career without the lengthy commute to the CBD, promoting a better work-life balance.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Windows Server 2019Windows 11Microsoft TeamsActive DirectoryOffice 365Remote Desktop TechnologiesNetworkTCP/IPMobile Devices (Apple & Android)Printer HardwareAdobe AcrobatCisco RoutersCisco SwitchesHyper-VIP TelephonyPABXIPFXIP PhonesWindows Desktop Deployment (MDT)Microsoft AzureIntuneEntra

Key Responsibilities

Answer incoming calls and monitor support queues for the IT helpdesk.
Triage support requests, troubleshoot, and provide first/second level support.
Escalate faults to third level Systems Engineers and external support contractors.
Log, update, and close tickets in the IT helpdesk system (Zendesk).
Perform user adds/moves/changes in multiple IT systems.
Install, maintain, and monitor operating systems and software.
Assist with IT procurement and maintenance of internal asset system and licence records.
Write technical documentation and How-To Guides.
Take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites as skills develop.

Qualifications

Exceptional communication, interpersonal, and customer service skills.
Minimum of 1 year of work experience in an IT Helpdesk role.
Tertiary qualification(s) in IT (University, TAFE, or Microsoft/Cisco certification).
Solid working knowledge of the latest Microsoft technologies and platforms.
Ability to work independently and cohesively as part of a team.
High attention to detail and strong problem-solving skills.
Eligibility to work in Australia.
Ability to undergo a National Police History check.

Benefits & Perks

Competitive salary package inclusive of 17.5% leave loading.
Company-performance-based bonuses.
Annual Salary review.
Lunch provided daily onsite.
Paid Volunteer Day.
Friday afternoon socials.
Convenient location 10 minutes from the M5 motorway.
Secure onsite parking.

How to Apply

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The Australian IT support sector is experiencing robust growth, driven by digital transformation across diverse industries. As an IT Helpdesk Support Officer, you will be pivotal in maintaining operational continuity and enhancing user productivity within a dynamic enterprise environment. This role involves critical technical support across Windows Active Directory, Office 365, and network infrastructure, ensuring seamless integration and performance. You will troubleshoot complex hardware and software issues, manage system upgrades, and contribute to IT procurement, directly impacting organizational efficiency and reducing downtime. Your expertise in remote desktop technologies and mobile device management will optimize internal customer satisfaction, supporting business ROI through reliable and secure IT services.