Digital Workplace Technologies Expert

Coca-Cola HBC

Job Overview

Location

Skopje, North Macedonia

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Entry Level (0-2 years)

Application Deadline

July 4, 2026

About the Company

Pivara Skopje, a leader in the production and sale of non-alcoholic beverages, beer, and premium alcoholic drinks, is a dynamic and growing company committed to sustainable development. As a sales-oriented organization, we continuously innovate our daily operations and expand our product range, ensuring the highest quality and diverse flavors to be a 24/7 beverage partner. With over 100 years of history, we blend our rich cultural heritage with the strength of our global parent groups, Coca-Cola HBC and HEINEKEN. We are dedicated to discovering new ways to deliver exceptional service to our customers and unique experiences to our consumers. Our mission is to inspire our people to win together with our customers, fostering strong partnerships built on mutual growth and shared success for over a century.

Job Description

We are seeking a dedicated Digital Workplace Technologies Expert to join our forward-thinking team at Coca-Cola HBC in Skopje, North Macedonia. This role is crucial for maintaining and enhancing our digital infrastructure, ensuring seamless operations and optimal user experience.

As a Digital Workplace Technologies Expert, you will be instrumental in providing comprehensive IT support across all company functions. Your responsibilities will include managing incidents and service requests, performing regular support activities, and troubleshooting hardware and software issues for end-users.

This hybrid role offers a flexible working model, allowing you to balance your professional responsibilities with your personal life. You will also benefit from development opportunities supported by two international corporations, contributing to your professional growth.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Office PackagesCloud ServicesSmartphonesComputer Networks (WAN, LAN, Wi-Fi, VPN)End-user device lifecycle managementIT Service ManagementTicketing ToolsKnowledge Base Management

Key Responsibilities

Provide IT services support to all functions and departments.
Manage incidents and service requests, resolving EE tickets.
Perform regular or ad-hoc support activities, including network, hardware, and software support.
Support end-users with their requests and equipment issues.
Assist with meetings, security operations, and financial activities.
Prepare reports on received and resolved user requests.
Support the monitoring and maintenance of Coca Cola HBC and Heineken systems.
Actively participate in central agile teams to deliver results and performance.

Qualifications

Higher education in Information Systems, Applied IT, or Computer/Software Engineering.
Good knowledge of English.
Familiarity with Office packages and applications, cloud services, and smartphones.
Basic knowledge of computer networks (WAN, LAN, Wi-Fi, VPN).
Basic knowledge of end-user device lifecycle management processes.
Understanding of IT service management processes (ticketing tools, helpdesk) and knowledge base management.

Benefits & Perks

Fully digitized work process based on modern tools and technologies
Fit kit – free monthly membership for access to over 300 sports activities
Annual bonus payment based on corporate, local, and individual achievements
Annual salary increase based on individual performance
Free company products for birthdays and holidays
24/7 accident insurance
Hybrid work model
Training and development opportunities supported by two international corporations

How to Apply

Apply no later than 28.06.2026.

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The digital landscape in North Macedonia is rapidly evolving, with businesses increasingly relying on robust IT infrastructure to drive efficiency and innovation. This role is pivotal in ensuring seamless technological operations, directly impacting business ROI through optimized service delivery and enhanced user productivity. You will be instrumental in managing IT service lifecycles, supporting critical business functions, and contributing to the continuous improvement of digital workplace solutions. Your expertise will be key in maintaining the high standards expected by global leaders like Coca-Cola HBC and HEINEKEN.