Senior Analyst, NOC

AssistRx

About the Company

Job Description

Required Skills

Key Responsibilities

• Own incident detection and first response for availability, performance, and health alerts across APIs, sites, databases, fax/SFTP/SMS services, and platform services.
• Investigate degradations and outages, identify scope, surface context, and support resolution teams with clear information.
• Document incidents and produce post-incident summaries and root cause analyses (RCAs).
• Create, tune, and maintain alerts that provide necessary signal without excessive noise.
• Build and refine synthetic probes for production and pre-production environments.
• Develop dashboards for internal teams and Strategic Account Management to provide actionable platform health visibility.
• Identify gaps in observability posture and propose solutions.
• Develop and maintain automation runbooks to reduce manual toil.
• Contribute to the CI/CD pipeline for operational automation.
• Continuously evolve AI-assisted workflows as tooling and practices mature.
• Produce monthly operational reports and platform availability metrics.
• Track and update KPIs, SLA metrics, and compliance evidence (SOC 2).
• Manage vendor action items, including certificate renewals and compliance requirements, and communicate status clearly.
• Share operational context and close feedback loops across teams.
• Investigate failure patterns (SQL errors, API degradations, service disruptions) and document findings.
• Map dependencies when onboarding new systems to the NOC.
• Stay ahead of technology changes affecting the stack and flag risks proactively.

Qualifications

• Experience with cloud infrastructure; Azure experience required.
• Hands-on experience with monitoring, logging, and observability platforms (Sumo Logic, Azure Monitor, OpsGenie, or comparable).
• Ability to read and follow automation scripts (PowerShell, Python, or equivalent) — comfortable tracing logic and understanding script functionality.
• Systems intuition to reason across layers (application, database, network, cloud interactions).
• Experience with web services and APIs, including diagnosing availability and performance issues.
• Familiarity with Jira and Jira Service Management for operational workflow and ticket tracking.
• Strong written and verbal communication skills; ability to produce clear operational documentation and communicate effectively during incidents.
• Demonstrated ability to work across multiple teams with shared ownership and clear accountability.
• Experience with CI/CD pipelines and operational automation in a cloud environment (Preferred).
• Familiarity with healthcare technology, specialty pharmacy, or regulated environments (Preferred).
• Experience with SOC 2 compliance evidence collection or similar compliance frameworks (Preferred).
• Comfort using and evolving AI-assisted workflows in an operational context (Preferred).
• Familiarity with SQL Server health monitoring or database observability fundamentals (Preferred).
• Background in DevOps or SecOps, or experience working closely alongside those disciplines (Preferred).

Benefits & Perks

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

How to Apply

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Posted Date

June 20, 2026