Associate Service Technician (24/7 Shift)

CDC Data Centres

Job Overview

Location

Fyshwick, Australian Capital Territory, Australia

Employment Type

Full-time

Work Arrangement

On-site

Sector

Information Technology & Software

Experience Level

Entry Level (0-2 years)

Application Deadline

June 11, 2026

About the Company

Established in 2007, CDC Data Centres stands as Australia's premier operator of sovereign, secure, and world-class data centre facilities. With its headquarters in Canberra and multiple sites across the ACT, NSW, VIC, and New Zealand, CDC is expanding its footprint into Western Australia. The company's diversified operations are designed to provide secure data centre configurations that support co-location, containerized, and hyperscale compute environments. All CDC campuses are interconnected via high-speed, carrier-grade networks, ensuring robust connectivity. CDC is deeply committed to fostering an inclusive workplace that celebrates diversity. The organization believes that a variety of unique experiences among its employees leads to meaningful benefits for its people, clients, and communities. The core mission is to attract, retain, and grow the world's best data centre team. CDC's employees are characterized by their commitment, tenacity, and meticulous approach to supporting customers, collectively shaping the landscape to meet current and future security, reliability, connectivity, and sustainability needs.

Job Description

Join CDC Data Centres, a leader in secure, world-class data center facilities, as an Associate Service Technician. This vital 24/7 role is crucial for maintaining the continuity and efficiency of our operations, ensuring the highest standards of service and customer satisfaction.

In this position, you will be responsible for supporting customers, monitoring critical infrastructure using advanced electronic systems, and responding swiftly to customer requests and critical events. You will ensure all activities are performed safely and in accordance with CDC's stringent processes and procedures, providing timely reports and supporting the restoration of normal operations.

CDC offers a comprehensive benefits package, including the CDC Academy for professional development, an additional CDC Day for well-being, generous Parental Leave, Volunteer Leave, and an Employee Assistance Program. We also foster a strong sense of community through inclusive CDC Social Events.

This role is an excellent entry point into the rapidly expanding data center industry, offering genuine opportunities for growth and career progression. We are looking for individuals with experience in technical environments, strong collaboration skills, and the ability to identify and solve problems effectively. Essential requirements include Australian Citizenship and the ability to obtain an NV1 Security Clearance.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Office 365Technical SupportCustomer ServiceInfrastructure MonitoringMaintenance SupportCommunication SkillsProblem-Solving

Key Responsibilities

Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works.
Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations.
Utilise electronic monitoring systems to proactively oversee and monitor site conditions.
Respond to customer requests and critical events swiftly.
Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
Provide timely reporting of events, and support restoration to normal operations.

Qualifications

Experience working in technical environments such as telecommunications, fibre, fire systems, trades, IT, industrial facilities, or related fields.
Confidence collaborating with a wide range of stakeholders, including internal teams, subject matter experts, and external service providers.
The ability to identify risks and develop practical, effective solutions.
Strong proficiency in Office 365 applications.
Excellent written and verbal communication skills.
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

Benefits & Perks

CDC Academy - Professional development and specialized training courses.
CDC Day - An additional day of paid leave for health and well-being.
Parental Leave - Inclusive and above legislative tenure of parental leave entitlements.
Volunteer Leave - 2 days of paid leave for volunteering for any cause or charity.
Employment Assistance Program - Comprehensive support for employees and their families.
CDC Social Events - Inclusive events to nurture relationships and connection across the business.

How to Apply

Please submit your resume and cover letter by clicking Apply.

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The Australian data center industry is experiencing significant expansion, driven by increasing demand for secure and reliable digital infrastructure. In this critical 24/7 role, you will be instrumental in ensuring the seamless operation of our state-of-the-art facilities. Your responsibilities will include monitoring critical infrastructure, responding to customer requests, and supporting maintenance activities. This position offers a direct pathway for career advancement within the data center sector, emphasizing continuous learning and professional development to drive operational excellence and customer satisfaction.