Customer Care Agent - Teilzeit (w/m/d)

Coca-Cola HBC

Job Overview

Location

Wien, Vienna, Austria

Salary

EUR 37,699 yearly

Employment Type

Part-time

Work Arrangement

Hybrid

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

June 3, 2026

About the Company

Coca-Cola HBC Austria stands as a leading beverage partner, dedicated to serving the entire Austrian market with a comprehensive product range tailored to the needs of approximately 60,000 customers. As a company, we are deeply committed to Diversity, Equity & Inclusion, fostering an environment where everyone belongs and contributes to our collective success, regardless of background, identity, or orientation. Sustainability is woven into the fabric of our corporate strategy. We are driven by responsible actions within our local communities and a mindful approach to resource management. Our ambitious sustainability goals encompass water, energy, employee well-being, and the global vision of a 'World Without Waste.' This includes championing innovative packaging solutions, such as increasing the recycled PET (rPET) content across our portfolio, and forging strong partnerships to enhance collection rates.

Job Description

Join Coca-Cola HBC Austria as a Part-Time Customer Care Agent and become an integral part of our mission to deliver exceptional service across the nation.

In this hybrid role, based in Vienna, you will be the primary point of contact for our valued customers, handling inquiries via phone and email with professionalism and efficiency. You'll play a key role in ensuring smooth operations by accurately logging technical device issues and collaborating closely with our sales force and other departments to achieve shared success.

Your responsibilities will extend to providing sales-oriented telephone consultations to our existing gastronomy clients, assisting them with our webshop, and meticulously updating customer data. This is an excellent opportunity to contribute to a leading beverage partner while developing your customer service expertise in a dynamic environment.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationMicrosoft OfficeData EntrySales ConsultationWebshop Support

Key Responsibilities

Competent handling and response to customer inquiries via phone and email.
Recording and forwarding ongoing technical device issues to the appropriate department.
Active collaboration with field service representatives and other departments for shared success.
Sales-oriented telephone consultation for existing customers in the gastronomy sector.
Assisting customers with the utilization of our webshop.
Recording customer orders across all contact channels.
Ongoing updating of customer data.

Qualifications

Completed vocational training (apprenticeship, HAS, HAK, etc.) and initial experience in a Customer Service Center.
Enjoyment of customer contact and a friendly demeanor.
Excellent German language skills and good English language skills.
Proficiency in MS Office.
Service and customer orientation.
High level of teamwork, commitment, and resilience.
Independent and solution-oriented work approach.

Benefits & Perks

Structured onboarding program
Support from supervisor and assigned buddy
Development opportunities
Discounts
Meal ticket
Medical Insurance
Free product quota
Work from home options

How to Apply

Please apply online and upload your complete application documents.

Join Our Communities

Join WhatsApp Channel Join Telegram Group

The beverage industry in Austria is experiencing dynamic growth, driven by evolving consumer preferences and a strong emphasis on local partnerships. This role is pivotal in ensuring seamless customer interactions and contributing directly to client satisfaction and retention within this thriving market. Key responsibilities include managing customer inquiries via phone and email, logging technical device issues, and collaborating with sales and technical teams. The position also involves sales-oriented consultation for existing gastronomy clients and supporting webshop adoption. This role directly impacts customer loyalty and operational efficiency, contributing to the company's overall success and market leadership in beverage distribution.