Customer Service Representative
Rentokil Initial
Job Overview
Location
Victoria, British Columbia, Canada
Salary
CAD 38,000 - 42,500 yearly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
June 3, 2026
About the Company
Rentokil Initial is a global leader dedicated to protecting people and enhancing lives through essential services. They focus on safeguarding clients from the risks associated with pests and poor hygiene, while simultaneously improving well-being and brand reputation.
The company operates through its main brands: Rentokil, Initial, and Ambius, offering a comprehensive suite of services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care, and landscaping.
With a vast network of over 1800 local service teams across 91% of global GDP in more than 90 major cities worldwide, Rentokil Initial emphasizes outstanding customer service, colleague support, internal promotion, and stringent health and safety standards. They are committed to ensuring everyone gets home safely.
Job Description
Are you passionate about delivering exceptional customer service and eager to advance your career within a leading global organization? Rentokil Initial is seeking dedicated Customer Service Representatives to join our dynamic team.
In this role, you will be the first point of contact for customers, addressing their concerns with professionalism and empathy. You will play a crucial part in ensuring customer satisfaction by efficiently handling inquiries, scheduling services, and identifying opportunities to enhance our offerings.
We are looking for motivated individuals who can work independently while contributing to our company's business goals. If you thrive in a fast-paced environment and are committed to making a difference, we encourage you to explore this exciting opportunity.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Answer all incoming calls promptly and in a professional manner
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Sell the value of our services and suggest upgrades to service
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers as required
- Answer billing questions and assist in resolving AR disputes
- Data entry relating to customer job setups, invoicing and credits as needed
- Perform general office duties as assigned
- Work as a team with Service, Sales and administrative colleagues
Qualifications
- Two year diploma or equivalent in prior experience
- One to Two years’ experience in a customer service or call center role
- Excellent listening and communication skills
- Pleasant phone voice and ability to clearly speak and be understood on the phone
- Ability to multitask and remain calm while working under pressure in a fast paced environment
- Self-manage daily tasks and workload
- High level of personal organizational skills
- Ability to balance customer demands with Service and Sales team requests
- Available to work occasionally during weekends
- Must pass pre-employment background screen
Benefits & Perks
- World class training of the latest industry best practices
- Company provided technology package and car allowance
- Short and long-term disability
- Life Insurance
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The customer service landscape is rapidly evolving, with a growing emphasis on personalized and efficient support. This role is pivotal in shaping customer interactions within the pest control and hygiene industry. Key technical skills include CRM management, conflict resolution, and service scheduling. The Customer Service Representative's impact directly influences customer retention and satisfaction, contributing significantly to the company's revenue and market reputation by ensuring a consistently positive client experience.
Posted Date
May 20, 2026
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