Implementation Team Lead
BusPlanner
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
June 26, 2026
About the Company
BusPlanner is a leading software provider dedicated to revolutionizing K-12 student transportation across North America. With a 40-year legacy, the company develops market-leading solutions that enhance efficiency, safety, and confidence for transportation departments.
BusPlanner's mission is to improve student transportation and empower the professionals who manage it. They achieve this through a combination of product innovation and exceptional customer service. The company fosters a dynamic environment where rapid progress, a focus on impact, and continuous improvement are core values. Team members are encouraged to contribute ideas, grow their careers, and make a tangible difference.
The company culture is described as collaborative and entrepreneurial, emphasizing ownership, curiosity, and a commitment to making a positive impact. BusPlanner is actively seeking individuals who are passionate about building meaningful technology and contributing to a team that values these principles.
Job Description
BusPlanner is cultivating a premier Projects practice and is actively seeking a motivated, skilled, and experienced Implementation Team Lead to join their ranks. This pivotal role combines hands-on client delivery with team leadership, requiring you to manage and execute client implementations while simultaneously guiding, mentoring, and enhancing the capabilities of a team of Implementation Consultants.
This is a unique opportunity to significantly influence how BusPlanner onboards new clients and to establish the scalable processes that will support the practice's growth. You will be at the forefront of shaping client success and operational excellence within the organization.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
- Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
- Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations
- Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects
- Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems
Qualifications
- 3+ years of experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients)
- Demonstrated experience mentoring, coaching, or leading peers - formal title not required, but you need to show you have elevated others
- Excellent written and verbal communication skills - you can make the complex feel simple
- Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work
- Ability to context-switch between your own client delivery and supporting the team without dropping either
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The K-12 transportation software sector is experiencing significant growth, driven by the need for enhanced efficiency and student safety. As an Implementation Team Lead at BusPlanner, you will be instrumental in shaping our client onboarding processes. This role demands expertise in project management methodologies, client relationship management, and data migration strategies. Your impact will directly influence client satisfaction and the scalability of our project delivery, contributing to the company's strategic growth and market leadership.
Posted Date
June 12, 2026
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