Lead Care Navigator

Carewell

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Healthcare & Medical

Experience Level

Mid-level (3-5 years)

Application Deadline

May 5, 2026

About the Company

Carewell is a pioneering organization dedicated to providing comprehensive caregiving solutions and support for individuals and families. They offer a wide array of expert-vetted products, including incontinence supplies, wound care, nutritional support, and mobility aids, all accessible with competitive pricing and efficient shipping.

Recognized for its rapid growth and customer-centric approach, Carewell has been featured on the Inc. 5000 list and acknowledged by Forbes. The company operates in a dynamic and expanding market, driven by the increasing need for elder care solutions.

Carewell is committed to innovation and continuous improvement, fostering a culture where team members are encouraged to be architects of their own success. They leverage customer insights, data, research, and feedback to develop effective solutions and drive impact, scalability, and simplicity in their operations.

Job Description

Carewell is seeking a dedicated Lead Care Navigator to spearhead a new care navigation program. This is a unique opportunity to build and directly implement care strategies while managing an active patient caseload.

In this role, you will be instrumental in designing program infrastructure, workflows, and standards. As the program expands, you will have the potential to grow into a leadership position, overseeing a multidisciplinary team.

This position requires a clinically grounded individual with experience in care navigation, case management, or care coordination. You will connect patients with essential community resources, benefits, and support services, acting as a consistent advocate within complex health and social systems.

The ideal candidate possesses a builder mentality, thrives in dynamic environments, and is comfortable leveraging technology for remote care delivery. You will collaborate closely with leadership to define program parameters, intake processes, and outcome metrics.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Care NavigationCase ManagementTelehealthSDOHPatient AdvocacyEHRWorkflow DesignCommunity Resource Connection

Key Responsibilities

Deliver hands-on care navigation services to a diverse patient population
Conduct SDOH screenings and connect patients to community resources, benefits, and support services
Serve as a consistent advocate for patients navigating complex health and social systems
Build trusted relationships with patients, families, and care teams
Identify gaps in care and escalate or intervene appropriately
Document all patient interactions accurately
Log start time, stop time, and duration for each interaction
Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care
Help define program parameters, intake processes, and outcome metrics
Contribute to technology selection, implementation, and optimization
Develop training materials and onboarding frameworks
Provide real-time clinical insight to inform strategic decisions
Potentially transition into a lead/supervisory role overseeing advocates, CHWs, LVNs, and other staff
Contribute to hiring, mentoring, and performance of future team members
Serve as a culture carrier and clinical role model

Qualifications

Licensed for multi-state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non NLC states as the program expands
Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work
Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role
Telehealth experience — Demonstrated expertise in delivering telehealth/remote based care management, including the ability to build rapport, assess clinical needs, and coordinate care via telephonic and digital engagement tools
SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems
Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow
Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems
Resilient problem-solver — you don't wait for perfect conditions; you find a way
Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations
Experience in a startup, pilot program, or ground-up initiative (Nice to Have)
Familiarity with value-based care or population health models (Nice to Have)
Bilingual (Spanish or other languages depending on your target population) (Nice to Have)
CHW (Community Health Worker) certification (Nice to Have)
Experience with Motivational Interviewing or trauma-informed care frameworks (Nice to Have)

Benefits & Perks

Competitive compensation
Health, Dental, and Vision insurance
Short-term Disability and Life Insurance (100% employer-sponsored)
Long-term Disability
Supplemental Life Insurance (employee-sponsored)
401(k) Retirement Plan
100% Remote
Generous paid time off and 6 paid holidays
Employee discount

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The US healthcare landscape is rapidly evolving, with a growing emphasis on integrated patient care and addressing social determinants of health. This role is pivotal in shaping a new care navigation program, requiring expertise in patient advocacy, resource connection, and workflow design. Key technical skills include SDOH screening, care coordination platforms, Electronic Health Records (EHR) management, and telehealth delivery. The impact of this role is significant, directly influencing patient outcomes, program scalability, and the overall ROI of care management initiatives by building a robust and efficient patient support system.