Client Success Manager (Healthcare Staffing)

Cynet Corp

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Healthcare & Medical

Experience Level

Senior (5-8 years)

Application Deadline

May 2, 2026

About the Company

Cynet Health is a distinguished, Joint Commission-certified healthcare workforce solutions company. Headquartered in the Washington, D.C. metro area, Cynet Health has established itself as an award-winning partner for healthcare organizations across the nation. Our mission is to deliver high-quality clinical and allied staffing solutions, serving a diverse range of care settings. We are committed to helping our clients realize their full talent potential through customized staffing and recruiting strategies. For more information, please visit our website at www.cynethealth.com.

Job Description

Elevate your career in healthcare staffing as a Client Success Manager with Cynet Health, a leader in providing high-quality clinical and allied professionals nationwide.

In this pivotal remote role, you will be the primary architect of client relationships and growth within our Managed Service Provider (MSP) programs. You will own and nurture a portfolio of healthcare staffing accounts, driving Total Order Acquisition (TOA) and ensuring exceptional service delivery.

Your responsibilities will include defining client expectations, setting submission standards for our recruiting teams, and ensuring seamless operational alignment with program requirements. You will act as the key point of contact, resolving issues promptly and maintaining portfolio health through strategic extensions, renewals, and retention efforts.

This position demands a proactive approach to client satisfaction, utilizing quality metrics and operational KPIs to monitor performance. A strong understanding of Joint Commission standards and a commitment to compliance are essential.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Healthcare StaffingMSP ProgramsClient Relationship ManagementAccount ManagementSales GrowthClient RetentionRecruitingCommunication SkillsOrganizational SkillsProblem-SolvingJoint Commission Standards

Key Responsibilities

Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
Support confirmation calls, assignment changes, and terminations as needed.
Build strong rapport with healthcare professionals to support retention beyond current assignments.
Participate in client site visits, networking, and industry events as required.
Execute referral initiatives and other client engagement programs as assigned.

Qualifications

Bachelor’s degree or equivalent combination of education and relevant work experience.
5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
Demonstrated experience managing a book of business with 100+ active TOA.
Experience supporting regional or nationwide MSP client portfolios.
Proven history of portfolio growth, TOA expansion, and client retention.
Strong understanding of MSP program structure, compliance, and client-facing accountability.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Excellent written, verbal, and interpersonal communication skills.
Highly organized, detail-oriented, responsive, and customer-focused.
Self-directed, accountable, and comfortable owning outcomes.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The healthcare staffing industry is experiencing significant growth, driven by an increasing demand for specialized clinical and allied professionals nationwide. This role is pivotal in managing and expanding a portfolio of healthcare staffing accounts, particularly within Managed Service Provider (MSP) programs. Key responsibilities include driving Total Order Acquisition (TOA) growth, ensuring portfolio performance, and maintaining high client satisfaction through proactive engagement and operational alignment. Expertise in MSP program structures, client-specific submission standards, and Joint Commission compliance is essential for success in this client-facing position.