Bilingual Customer Support Specialist

MealSuite

Job Overview

Location

Remote

Salary

CAD 57,500 - 69,000 yearly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

May 3, 2026

About the Company

MealSuite is a leading provider of comprehensive foodservice technology solutions specifically designed for healthcare and senior living organizations. Our core mission is to empower care teams to deliver superior dining experiences with enhanced efficiency.

We are a rapidly growing company dedicated to solving significant challenges that directly influence the quality of patient and resident care. Our team is passionate about creating meaningful impact through innovative technology.

Job Description

MealSuite is seeking a dedicated and solutions-driven Bilingual Customer Support Specialist to join our growing team. In this role, you will be instrumental in ensuring our clients receive exceptional service and timely resolutions to their inquiries.

You will act as the primary point of contact for customers, managing support requests via calls, chats, and emails. Your responsibilities will include prioritizing and reassigning tickets, meticulously tracking their progress, and providing expert troubleshooting for reported issues. You will also play a key role in improving our technology by identifying and reporting defects for product review and participating in software and hardware testing.

This position requires a proactive approach to self-guided learning, utilizing manuals and training materials to continuously enhance your expertise. A strong command of both French and English is essential for this role, enabling you to effectively communicate complex information to a diverse customer base.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SupportFrenchEnglishZendeskSalesforceTroubleshootingCommunication

Key Responsibilities

Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Field support calls, chats, and emails coming into the queue for internal and external users.
Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets.
Troubleshoot reported issues and create defects for product to review and participate in software/hardware testing.
Research and consult manuals and training material for self-guided continued learning.

Qualifications

1-3 years of direct experience in customer support roles.
Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software.
Experience in the foodservice, acute care, or tech industry strongly preferred.
Clear and concise communicator, able to explain complex topics in a way that’s easy for customers to understand, with strong attention to detail.
Calm, flexible, and resilient under pressure, maintaining professionalism and effectiveness during high-volume or high-stress situations.
Analytical and investigative problem-solver, motivated to dig into issues thoroughly and follow through until resolution.
Skilled at juggling multiple priorities, with the ability to shift focus between tasks, customers, and systems multiple times in a single day.
Ability to thrive in a collaborative, fast-moving environment.
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required).
Working fluency in French.

Benefits & Perks

Unlimited paid time off
RRSP/401(k) matching at 100% up to 3%
Day one medical, dental, and vision options
Life & disability insurance
Paid maternity and parental leave
Hybrid flexibility
Work-life balance supported by leadership
Participation in equity program
Opportunities for career development and advancement
Purposeful work with a positive community impact

How to Apply

If you require accommodation to our application process, please contact accommodations@mealsuite.com.

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The Canadian foodservice technology sector is experiencing significant growth, driven by the demand for efficient and integrated operational solutions in healthcare and senior living. This role is pivotal in ensuring seamless customer experiences, directly impacting client satisfaction and retention. Key technical skills include proficiency in Customer Success Management tools, troubleshooting complex software issues, and understanding data flow within integrated systems. Your impact will be measured by your ability to resolve client issues promptly, contribute to product improvement through detailed defect reporting, and uphold MealSuite's commitment to exceptional service, thereby supporting the company's expansion and market leadership.