Outreach Team Lead

At Wider Circle, we are dedicated to connecting neighbors for better health, fostering a positive impact on the communities we serve across the United States. As a rapidly growing, venture-backed company, we aim to become one million members strong. We champion a culture of care, diversity, and visionary change-makers who thrive in a fast-paced environment and embrace new experiences daily.

Our core mission is to partner with health plans and physician groups to offer engaging in-person and virtual programs for members with shared interests. We function as a social group with a profound purpose: to help Medicare and Medicaid members receive the care they need while building connections with friends in their local communities.

Founded in 2015, Wider Circle sought a better way to empower Americans at every age, recognizing that integrated community-level support is key to better health and independence. Today, our unique neighborhood care programs serve over 320 communities in five languages, and we invite you to join us in building these vital connections for better health nationwide.

Lead a team of 15-25 entry-level, front-line outreach specialists responsible for outbound and inbound call handling.

You will be responsible for coaching and developing your team, establishing best practices, and continuously improving call center productivity through effective management of metrics, performance criteria, policies, and procedures.

Drive a culture of accountability, continuous improvement, and personal excellence, while setting performance goals and objectives aligned with workforce management activities.

Develop and maintain strategies to ensure exceptional customer satisfaction across all service interactions, and provide team motivation to maximize sales opportunities.

You will oversee the overall performance and productivity of your direct reports, including weekly payroll review for accuracy, and be instrumental in driving revenue and profit growth originating from the call center.

Monitor individual and team results to identify and address performance trends, and effectively communicate key messages to ensure direct reports are informed of process changes.

Provide regular feedback to representatives on performance wins and areas for development, and collaborate with other departments such as quality assurance, training, IT, and recruiting.

Develop and audit quality assurance strategies to ensure world-class service delivery, determine work procedures, prepare work schedules, and expedite workflow.

Manage remote employees effectively as needed, and perform other duties and responsibilities as assigned.

To apply for this role, click the Apply button on this page and follow the instructions.