Patient Relations Executive

metabolic

Job Overview

Location

Dubai, Dubai, United Arab Emirates

Employment Type

Full-time

Work Arrangement

On-site

Sector

Healthcare & Medical

Experience Level

Junior (1-3 years)

Application Deadline

May 3, 2026

About the Company

Metabolic Health is a forward-thinking, technology-driven healthcare provider dedicated to revolutionizing metabolic care. The clinic combines advanced diagnostics, continuous monitoring technologies, and a multidisciplinary clinical team to offer highly personalized, data-informed treatments for individuals managing conditions like diabetes, obesity, and other metabolic disorders.

Utilizing digital health solutions such as Continuous Glucose Monitoring (CGM), wearable devices, and AI-powered insights, Metabolic Health enhances both clinical outcomes and the overall patient experience. Their innovative approach ensures patients receive comprehensive support and management for their conditions.

Job Description

Metabolic Health is seeking a dedicated Patient Relations Executive to join their innovative team in Dubai. This role is pivotal in ensuring a welcoming and seamless experience for all patients, from their initial greeting to their departure.

You will be the primary point of contact for patients, managing reception duties with professionalism and warmth. Your responsibilities will include guiding patients through check-in processes, providing essential information, and addressing inquiries and concerns promptly. A key aspect of this role involves actively gathering patient feedback to drive service improvements and enhance overall satisfaction.

This position also involves contributing to the optimization of front-desk operations, streamlining patient flow, and collaborating with medical and administrative staff to ensure efficient scheduling and coordination. You will leverage digital health tools and the clinic's Electronic Medical Records (EMR) system to support patient interactions and maintain accurate records.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Patient ReceptionCustomer ServiceInterpersonal SkillsCommunication SkillsOrganizationAttention to DetailEMR SystemsCRM SoftwareAppointment Scheduling

Key Responsibilities

Welcome, greet, and assist new and returning patients with professionalism and warmth.
Guide patients through the check-in process, ensuring a smooth and stress-free experience.
Provide essential information about clinic services, appointments, and procedures.
Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for.
Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses.
Gather patient feedback to identify areas for improvement and enhance service quality.
Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
Collaborate with medical and administrative teams to enhance scheduling and coordination.
Identify gaps in patient experience and propose improvements to workflows and service delivery.
Ensure seamless communication between patients, healthcare providers, and administrative staff.
Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
Assist in managing appointment scheduling, follow-ups, and patient reminders.
Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support patient interactions.
Handle basic administrative duties, such as updating patient records and managing appointment schedules.
Understands, follows and supports all hospital infection control programs to ensure patient and staff safety.

Qualifications

Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred.
2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services.
Strong interpersonal skills with a patient-first mindset.
Excellent verbal and written communication skills in English (Arabic is a plus).
Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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In the rapidly evolving healthcare landscape of Dubai, patient experience is paramount. This role is crucial for enhancing patient satisfaction and streamlining front-desk operations within a technology-driven healthcare provider. Key technical keywords include EMR systems, CRM software, appointment scheduling, patient feedback analysis, and digital health tools. The impact of this role directly influences patient retention, clinic reputation, and overall business ROI through improved service delivery and operational efficiency. It signals a need for a professional who can manage patient flow and contribute to the clinic's growth objectives.