Commercial Operations Lead

Fincra is a dynamic payment infrastructure company serving banks, fintechs, platforms, and businesses globally. They specialize in providing secure payment solutions that facilitate both accepting payments and making payouts efficiently.

Driven by a vision to bring hope and liberation to Africa, Fincra's mission is to build the foundational infrastructure for an integrated continent. The company fosters a culture centered around Humility, Honesty, Excellence, Love, and Discipline, emphasizing empathy, respect, and a commitment to achieving sustainable results through structured processes and consistent accountability.

Fincra is seeking a highly organized and results-oriented Commercial Operations Lead to join their Commercial team in Ikoyi, Lagos. This hybrid role is central to building and managing the operational framework that supports the company's commercial success.

You will be responsible for establishing and maintaining robust pipeline governance and CRM discipline, ensuring accurate deal logging and consistent pipeline coverage. This includes monitoring stalled deals and proactively surfacing risks to maintain trusted pipeline visibility.

A key aspect of this role involves managing forecasting processes and revenue predictability. You will run structured weekly forecast reviews, stress-test high-probability deals, and track commit, upside, and risk categories to improve forecast accuracy and minimize surprises. Furthermore, you will maintain weekly commercial dashboards, track leading indicators, monitor pricing discipline, and deliver insightful performance reports to leadership.

The Commercial Operations Lead will also oversee partnership operations, maintain a centralized tracker, and ensure alignment between commercial promises and operational capabilities. You will drive commercial PMO and execution discipline by running syncs, tracking action items, and refining workflows. Additionally, you will provide executive leverage by optimizing the EVP's calendar, preparing meeting briefs, and managing communications.

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