Customer Success Manager
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
March 14, 2026
About the Company
Job Description
We are seeking a dedicated Customer Success Manager to join our innovative team. Your primary responsibility will be to ensure healthcare providers derive maximum value from the 10mgCredit platform, fostering high levels of satisfaction and retention.
In this role, you will onboard new partners, build robust relationships, and act as a key liaison between our users and the product team. You will monitor platform usage, identify opportunities for enhanced engagement, and work proactively to reduce churn and increase the lifetime value of our partners.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Onboard new healthcare providers and train them on platform usage
- Build strong relationships with clinic and pharmacy partners
- Gather user feedback and work with product team on improvements
- Monitor usage patterns and identify opportunities for increased engagement
- Reduce churn and increase lifetime value of partners
Qualifications
- 3+ years in customer success or account management
- Experience in fintech, healthtech, or B2B SaaS
- Excellent communication and relationship-building skills
- Data-driven approach to customer success
- Empathy and understanding of healthcare providers' challenges
- Fluency in English; French or other African languages a plus
Benefits & Perks
- Base salary + performance bonuses
- Fully remote with flexible hours
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
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Posted Date
February 27, 2026
29 people viewed this job
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