Digital Customer Success Manager

MagicSchool AI is a pioneering generative AI platform dedicated to empowering teachers. In just over two years, we have attracted over seven million educators globally. We are a fast-growing company committed to making a significant social impact in education.

Our mission is to support educators, recognizing them as the core of the educational process. We aim to bring joy and innovation to learning experiences, pushing the boundaries of what AI can achieve. We foster a strong community that supports educators through rapid technological change, always listening to and serving their needs.

MagicSchool AI believes in the transformative power of innovation to address the outdated aspects of the education system. We see AI as an opportunity to enhance equity, improve access, and better serve the individual needs of students. Responsibility and safety are paramount in our approach to AI in education. We value diversity of thought, perspective, and background to effectively serve our global audience of educators and students, always striving for excellence in everything we do.

MagicSchool AI is seeking a motivated Digital Customer Success Manager to manage a diverse portfolio of small schools and districts. Your primary mission is to ensure partners not only adopt our generative AI platform but also integrate it deeply into their daily routines for maximum educational impact. You will be the vital connection between our innovative technology and the practical needs of classrooms.

This role involves leading engaging onboarding experiences, coaching educators through behavior change, and identifying opportunities for growth that enhance retention and expansion. Success will be measured by key outcomes such as platform adoption, renewal rates, demonstrated impact, and revenue growth. You are expected to manage your portfolio with the dedication of a business owner.

Key responsibilities include driving meaningful adoption by integrating MagicSchool into instructional routines, achieving measurable outcomes like high weekly usage and renewal rates, and deepening strategic relationships with stakeholders at all levels of school systems. You will also create scalable resources, such as tutorials and guides, to empower customers and amplify best practices across your portfolio.

To apply for this role, click the Apply button on this page and follow the instructions.