Technical Customer Success Lead

Photoroom

Job Overview

Location

Remote

Salary

EUR 80,000 - 85,000 monthly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Customer Service & Support

Experience Level

Mid-level (3-5 years)

Application Deadline

March 15, 2026

About the Company

Photoroom, founded in 2020 and an alumnus of Y Combinator, has rapidly become the leading AI photo editor globally. Our mission is to empower anyone to create professional, studio-quality product images in mere minutes.

With an impressive user base exceeding 300 million downloads and processing over 5 billion images annually, Photoroom serves a diverse clientele, from individual creators to major enterprises such as Amazon, DoorDash, and Decathlon, through its intuitive B2C app and robust B2B API solutions.

As a profitable, remote-friendly company that has successfully secured Series B funding, Photoroom is committed to achieving 40% year-over-year growth. Our team of over 100 dedicated professionals is driven by a passion for craft, innovation, and collaboration, consistently delivering exceptional value to entrepreneurs and businesses worldwide.

Job Description

Photoroom is seeking a Technical Customer Success Lead to drive adoption, retention, and expansion for our Enterprise and high-value customers, with a particular emphasis on our API offering. This role is crucial for ensuring our clients achieve maximum value from Photoroom's solutions.

You will be responsible for owning the entire post-sales customer relationship, guiding clients from initial onboarding through to long-term growth and success. This involves leading customer onboarding processes, conducting technical demonstrations, and managing ongoing accounts to ensure measurable product usage and high levels of satisfaction. You will serve as the primary point of contact for technical troubleshooting, meticulously documenting issues and escalating them to the appropriate teams when necessary.

Collaboration is key in this role. You will partner closely with our Sales, Product, ML, and Engineering teams to coordinate renewals, facilitate feature testing, and incorporate customer-driven improvements. A significant part of your responsibility will be to capture, structure, and share valuable customer feedback and account insights, which will directly inform product development and broader business decisions.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Success ManagementSaaSAPITechnical SupportFrontend DevelopmentBackend DevelopmentStakeholder ManagementOnboardingAccount ManagementTroubleshootingCommunicationProduct FeedbackStartup Environment

Key Responsibilities

Own the success of Enterprise and high-value self-serve customers, guiding them from onboarding to long-term adoption and expansion.
Lead customer onboarding, technical demos, and ongoing account management, ensuring measurable product usage and satisfaction.
Act as the first line of technical troubleshooting, clearly documenting issues and escalating when needed.
Partner with Product, ML, Engineering, and Sales to coordinate renewals, feature testing, and customer-driven improvements.
Capture, structure, and share customer feedback and account insights to inform product and business decisions.
Develop and maintain strong relationships with key customer stakeholders.
Identify opportunities for upselling and cross-selling based on customer needs and product capabilities.

Qualifications

Proven experience managing Enterprise or high-value SaaS customers, ideally in a technical or API-driven environment.
Strong understanding of frontend and backend concepts, with the ability to advise and troubleshoot with technical stakeholders.
Experience providing first-line technical support and working effectively with engineering-minded users.
Comfortable operating in a fast-paced startup environment with autonomy, async communication, and distributed teams.
Clear, structured communicator able to manage multiple stakeholders and priorities simultaneously.
Experience working with APIs, AI/ML products, or developer-focused platforms is a plus.
Additional languages beyond English are a plus.

Benefits & Perks

Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ)
Regular team gatherings, including in-person onboarding in Paris (1–2 weeks), yearly company offsite, team retreats, and quarterly in-person meetings
30 days annual leave plus local public holidays
Competitive equity package with stock options/BSPCE
€1,000 one-time home office grant OR €400/month co-working space stipend
€1,000 annual learning and development budget
Private health insurance
Access to personalized mental health support via MokaCare
Sports and cultural activities reimbursement
Relocation support (up to €10k) for those choosing to move to France (visa + housing support)