Senior Payroll Customer Success Manager - EMEA

Remote

Job Overview

Location

Remote

Salary

USD 37,280 - 83,880 annual

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

March 7, 2026

About the Company

Remote is at the forefront of revolutionizing global employment, empowering organizations to navigate international hiring with unprecedented ease and compliance. Our mission is to simplify the complexities of recruiting, paying, and managing international teams, fostering a future of work that is accessible to all.

We are a globally distributed team, with employees spanning six continents, united by a shared passion for innovation and ambitious problem-solving. Our culture is built on core values that emphasize innovation, collaboration, and a future-focused mindset. We encourage every team member to bring their unique talents and experiences to contribute to building a best-in-class HR platform.

At Remote, we believe in fostering a dynamic and inclusive environment where individuals can thrive. If you are energetic, curious, motivated, and ambitious, you'll find a welcoming home here to help define the future of work.

Job Description

Join Remote during an exciting period of growth as a Senior Payroll Customer Success Manager for the EMEA region. In this pivotal role, you will serve as the primary trusted advisor and advocate for our clients, with a specialized focus on their payroll needs.

Your core responsibility will be to cultivate and nurture robust, long-term relationships, ensuring the retention and expansion of our customer base. You will be key in transforming clients into lifelong partners by delivering exceptional service and identifying opportunities for growth within our payroll offerings.

This position offers the chance to make a significant impact in the global employment landscape, leveraging your expertise to drive customer success and contribute to the evolution of our best-in-class HR platform.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Global PayrollHR TechCustomer Success ManagementAccount ManagementClient Relationship ManagementProject ManagementCommunication SkillsPresentation SkillsUpsellingCross-sellingCustomer RetentionCustomer OnboardingStakeholder Management

Key Responsibilities

Develop deep understanding and expertise for Remote Payroll and HR product(s) and services.
Take responsibility for the entire customer journey, growing them into long-term partners with a direct focus on payroll services.
Manage long-term customer relationships, ensuring the success and satisfaction of payroll customers.
Own client retention and expansion within the payroll product and services.
Identify upselling and cross-selling opportunities, manage campaigns, product promotion, and introduce new payroll features.
Monitor customer complaints and provide assistance to solve concerns related to our Global Payroll (PAY) product(s).
Gather customer feedback regularly and share with relevant teams for product and customer experience enhancements.
Collaborate closely with Payroll, Product, and Sales teams to ensure accurate expectation setting for payroll customers.
Educate and train customers on key payroll information and processes to ensure their success.
Monitor account and customer health, prevent churn, and manage escalations, particularly those related to payroll issues.

Qualifications

Extensive expertise in CSM or account management roles in the international Payroll/HR tech space.
Solid knowledge of Global Payroll and HR Tech software and tools.
Experience in overseeing cross-department programs and managing multiple complex projects simultaneously.
Proven track record of onboarding, growing, retaining, and developing customers.
Clear ability to identify, engage, and build strong relationships with key stakeholders across different levels of customer organizations.
Excellent verbal and written communication and demonstration skills.
Demonstrate strong ownership and initiative, with the ability to independently drive complex HR/Payroll projects forward.