Customer Success Manager, Mid-Market

MagicSchool AI

Job Overview

Location

Remote

Salary

USD 80,000 - 88,000 annual

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

March 9, 2026

About the Company

MagicSchool is a rapidly growing generative AI platform dedicated to empowering teachers and improving student learning. In just over two years, we've attracted over 7 million educators worldwide. We are a mission-driven company committed to making education more efficient and equitable through innovative AI technology. Our culture is built on relationships, trust, communication, and collaboration, offering the flexibility of remote work while fostering a strong sense of community. We believe educators are the true magic, and our AI serves to support and amplify their impact.

Job Description

MagicSchool AI is seeking a dedicated Customer Success Manager to join our growing team. In this remote role, you will be pivotal in ensuring that our mid-market school and district partners effectively leverage our generative AI platform to enhance teacher effectiveness and student learning outcomes.

Your responsibilities will include managing a portfolio of clients, overseeing customer relationships, and facilitating the seamless integration of MagicSchool into their daily educational practices. Through proactive onboarding, comprehensive training sessions, and regular engagement, you will drive product adoption, deepen user engagement, and secure contract renewals, ultimately helping our partners achieve their strategic objectives.

This role is crucial for cultivating strong, enduring partnerships within the education community and contributing to MagicSchool's mission of reducing teacher burnout and improving student success.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer SuccessAccount ManagementMid-Market SalesOnboardingTrainingRelationship ManagementProduct AdoptionRetentionRevenue GrowthInterventionSupportCommunicationProblem SolvingEdTechEducation

Key Responsibilities

Ensure at least 90% of assigned portfolio adopts MagicSchool into their weekly workflow through effective onboarding and professional development.
Achieve a contract renewal rate of 90% or higher for the upcoming school year while maintaining a quarterly churn rate below 5%.
Drive a Net Revenue Retention (NRR) rate of at least 110% annually by identifying expansion opportunities and increasing account revenue by 15% year over year.
Monitor school health data to triage underperforming accounts and design specific intervention programs that return them to active usage.
Build high levels of trust and influence with both teachers and administrators to secure buy-in from key decision makers on both pedagogy and budgeting.

Qualifications

Achievement Oriented: Deeply committed to success, taking full ownership of tasks and working hard to exceed targets.
Intellectual Curiosity: Ability to learn new technologies quickly and apply creative problem-solving to complex educational challenges.
Relational Intelligence: Empathetic communicator skilled at building strong bonds with diverse stakeholders.
Collaborative Mindset: Ability to work seamlessly with cross-functional teams and influence decision-making at the leadership level.
Operational Excellence: Detail-oriented and diligent, capable of juggling multiple responsibilities and timelines without losing focus.
Customer Success Expertise: Proven track record in a customer-facing role (customer success or account management) specifically within the Mid-Market (MM) segment.
Educational Background: Direct experience working in education as a teacher or within an EdTech company is strongly preferred.

Benefits & Perks

Work on cutting-edge AI technology with direct impact on educators and students.
Join a mission-driven team passionate about education.
Flexibility of remote work.
Unlimited time off.
Employer-paid health insurance plans, with low-premium dental and vision.
Generous stock options, vested over 4 years.
401k match.
Monthly wellness stipend.