Client Success Manager

AOA

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

May 2, 2026

About the Company

AOA is a dynamic digital design and development agency dedicated to crafting impactful websites, AI-native applications, and exceptional eCommerce experiences for forward-thinking brands.

We specialize in partnering with eCommerce and SaaS companies to deliver sophisticated solutions that drive significant results and foster long-term client success.

Our team is a collaborative group where each member plays a vital role in our clients' achievements and the company's growth. We champion genuine relationships, uphold high standards, embrace ownership, and are deeply committed to client delight.

As an AI-Native agency, we strategically leverage advanced tools to augment our human expertise and creative work, ensuring that technology enhances, rather than replaces, the personal connections and strategic depth we provide.

Job Description

AOA is seeking a dedicated and proactive Client Success Manager to enhance client experiences across our digital design and development projects. You will serve as a trusted advisor, cultivating strong relationships, ensuring project momentum, and demonstrating the tangible value of our services to clients, all while contributing to the growth of our AI-powered client success function.

This role is ideal for individuals who thrive on being the organizational core of client relationships through consistent communication, clear action plans, and transforming delivered work into visible client outcomes. You will dedicate most of your time to high-touch interactions via video calls and proactive outreach, utilizing our proprietary AI systems to streamline administrative tasks and reporting, allowing you to focus on meaningful client engagement.

As a key member of our team, you will be instrumental in driving a high-performing client success operation that consistently achieves client retention through excellent client health and clear value articulation. Your responsibilities will include owning post-sale client relationships, leading onboarding and kickoff processes, managing client cadences with structured agendas, and advocating for client needs internally.

You will leverage AI tools to optimize reporting and administrative duties, ensuring a seamless and personalized client experience. Proactive communication will be paramount to keep clients feeling valued and informed. Additionally, you will manage stakeholder transitions, track client health to identify and mitigate risks, produce concise value reports, support contract renewals, and contribute to the continuous improvement of our client success playbooks.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Client Relationship ManagementAccount ManagementProject ManagementCommunication SkillsOrganizationAI Tooling FluencyDigital ProductsCross-functional Team CollaborationClickUp

Key Responsibilities

Drive a high-performing client success function that consistently retains clients by maintaining excellent client health and clearly demonstrating AOA’s value.
Own post-sale client relationships as the primary point of contact.
Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
Run weekly client cadence with clear agendas, decisions, and next steps.
Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
Build stakeholder coverage and manage stakeholder transitions quickly.
Track client health; spot risk early and drive mitigation plans.
Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
Support contract renewals and transitions (readiness, timeline, alignment).
Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

Qualifications

4+ years of experience in Client Success, Account Management, or Project Management, preferably in a digital web design or development agency environment.
Proven ability to manage high-touch client relationships with senior stakeholders (CMO/CEO/Digital Director level).
Strong communication skills - able to run client meetings, write clear updates, and manage expectations with confidence.
Highly organized with strong follow-through; comfortable coordinating timelines, approvals, and priorities across multiple projects.
Strong AI/tooling fluency - you’re comfortable using AI to make your work faster and higher quality, not replace the human connection.
Experience working with digital products (websites, apps, eCommerce, or SaaS) and cross-functional teams (design, development, strategy).
Comfortable using tools like ClickUp (or similar) to manage workflows, updates, and reporting.
Ability to tell a compelling value story - turning work delivered into outcomes clients can see and feel.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The digital design and development industry is experiencing significant growth, driven by the demand for innovative online experiences. This role is central to that expansion, focusing on nurturing client relationships and ensuring they realize tangible value from our services. Key technical keywords include AI-powered client management, digital product strategy, stakeholder engagement, and value-based reporting. The impact of this position is crucial for scaling our high-touch client success function, directly influencing client retention and demonstrating measurable ROI through strategic partnership and proactive engagement.