Senior Customer Success Manager (m/f/d)

GOhiring is a leading software company dedicated to revolutionizing automated job posting and recruiting analytics. Our innovative tool empowers recruiters to streamline their entire job posting process, from executing data-driven multiposting campaigns to gaining deep insights into the candidate journey. We are committed to helping our clients optimize their online recruitment efforts and achieve greater success in attracting top talent.

We foster a remote-first culture that values direct collaboration, high trust, and significant creative freedom. Our team thrives on mutual learning and autonomy, with regular company offsites and team meetups designed to strengthen connections and foster innovation. We are an equal opportunity employer committed to diversity and inclusion.

GOhiring, a leader in automated job posting and recruiting analytics, is seeking a dynamic Senior Customer Success Manager to join our remote team. This role is pivotal in driving our strategic revenue operations by ensuring exceptional customer outcomes.

You will own the entire customer lifecycle, from onboarding and activation to retention, renewal, and expansion. Your expertise will be crucial in increasing activation rates and driving active product usage. As a trusted advisor, you will guide internal and external stakeholders, acting as the 'voice of the customer' to influence our product roadmap.

This position also involves scaling our Customer Success playbook and defining the 'tech-touch motion' for effective customer journeys. You will manage a diverse portfolio of SMB to Enterprise clients, leveraging data to prioritize accounts and achieve high net revenue retention.

To apply for this role, click the Apply button on this page and follow the instructions.