Founding Customer Success Manager

Valsoft Corporation

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

April 29, 2026

About the Company

Valsoft Corporation is a dynamic entity focused on acquiring and scaling vertical market software companies. They operate with a long-term investment strategy, partnering with strong teams to drive sustainable growth across their diverse portfolio.

Carla AI, a Valsoft initiative, is at the forefront of AI-powered voice solutions. This AI agent is designed to handle inbound calls, manage reservations, process payments, and provide 24/7 customer support autonomously. Its seamless integration capabilities and ability to transfer calls with full context make it a revolutionary tool, initially targeting the car rental industry across North America.

Carla AI is establishing itself as an independent business unit, poised for expansion into broader rental and service verticals. This presents a unique ground-floor opportunity to join a product that is already functional and ready for significant scaling, offering a chance to shape its future.

Job Description

Valsoft Corporation is seeking a Founding Customer Success Manager to join the innovative team at Carla AI, an AI-powered voice agent company.

In this critical role, you will be instrumental in managing the entire customer lifecycle, from onboarding and adoption to ensuring long-term retention. You will work directly with clients, configuring Carla AI to meet their specific business needs and training their teams on its powerful features.

Your responsibilities will include monitoring customer health, identifying opportunities for growth and expansion within accounts, and acting as the primary liaison between customers and the Carla AI product and engineering teams. This is a unique opportunity to build the customer success function from the ground up in a fast-paced, startup environment within a larger, stable organization.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer OnboardingCustomer RetentionSaaSB2B SalesAccount ManagementCRMHubSpotSalesforceProject ManagementCommunication SkillsData Analysis

Key Responsibilities

Lead new customers through implementation, configuring Carla AI, integrating with their systems, and setting up essential flows.
Train customer teams on the Carla AI dashboard, analytics, and configuration tools.
Define and track activation milestones to ensure customers achieve value quickly.
Build and refine repeatable onboarding playbooks, documentation, and training materials.
Own the ongoing customer relationship post-onboarding through regular check-ins and business reviews.
Monitor customer health metrics to proactively identify and address risks.
Manage renewals and ensure customers continue to derive value from the product.
Handle customer escalations by coordinating with Product and Engineering teams.
Identify opportunities to expand usage within existing accounts and introduce new features.
Share structured customer feedback with Product and leadership to inform roadmap priorities.
Collaborate with Sales and Partnerships to support case studies and customer testimonials.
Establish the foundations of the customer success operation, including health scoring and renewal tracking.
Maintain accurate customer records in CRM (HubSpot).
Contribute to building a knowledge base of best practices and FAQs.

Qualifications

2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
Strong project management skills, with the ability to manage multiple customer implementations and timelines simultaneously.
Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with non-technical users.
Proactive and empathetic approach to customer service.
Comfortable working with data to monitor customer health, spot trends, and inform decisions.
Experience with CRM systems (HubSpot, Salesforce, or equivalent).
Self-motivated, detail-oriented, and comfortable working autonomously in a fast-paced, evolving environment.
Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals is a strong plus.
Experience onboarding customers onto AI, automation, or voice/conversational technology products is preferred.
Experience building or materially improving customer success processes, playbooks, or health scoring from scratch is preferred.
Familiarity with SaaS products and API-based integrations is preferred.
Startup or early-stage SaaS experience is preferred.

Benefits & Perks

Be the first dedicated customer success hire for an AI product.
Ground floor opportunity to shape the post-sale experience.
Direct influence on onboarding design, customer health frameworks, and product direction.
Work with a product that delivers immediate, measurable value to operators.
Backed by Valsoft / Aspire Software, combining stability with startup pace.
Competitive compensation and strong growth potential.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The customer success landscape is rapidly evolving, driven by the increasing demand for AI-powered solutions in the rental industry. This role is pivotal in shaping the post-sale experience for Carla AI, an innovative AI voice agent. You will leverage your expertise in SaaS onboarding, customer retention strategies, and AI integration to ensure clients maximize their return on investment. Key technical areas include CRM integration, AI adoption metrics, and conversational AI workflows. Your impact will directly influence customer lifetime value and the scalability of Carla AI's operations, signifying a leadership opportunity in a high-growth startup environment.