Senior Customer Success Consultant

XTM International

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

April 29, 2026

About the Company

XTM Group is a leader in delivering sophisticated translation management solutions, empowering enterprises to navigate global markets with enhanced efficiency. Their core mission revolves around providing an industry-leading platform that automates and manages every facet of the localization process.

The company fosters a culture of teamwork, collaboration, and a shared passion for language technology. They are committed to creating a solution-oriented and inclusive environment where every team member is valued and encouraged to contribute their best work. These guiding principles are the bedrock of their company culture, driving them toward their vision of becoming the premier Translation Management System for enterprises worldwide.

Job Description

Join XTM International, a leader in translation management solutions, and play a pivotal role in helping enterprises achieve global market success. We are seeking a strategic and client-focused Senior Customer Success Consultant to build and nurture strong relationships with our key accounts.

In this remote role, you will act as a trusted advisor, deeply understanding client business needs and ensuring they maximize the value of our industry-leading platform. You will develop and execute strategic account plans, identify growth opportunities, and collaborate with internal teams to drive client satisfaction and retention.

This position offers the chance to significantly impact client ROI and contribute to their growth by optimizing their localization processes. If you have a passion for language technology and a proven ability to deliver exceptional customer success, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

LocalizationTranslation Management Systems (TMS)Customer Relationship Management (CRM)SalesNegotiationInterpersonal SkillsStrategic PlanningAccount ManagementBusiness Development

Key Responsibilities

Build and maintain strong, trusted relationships with key customers
Develop a deep understanding of your customers' business needs, objectives, and challenges
Proactively communicate with customers to assess satisfaction and address concerns
Develop and implement strategic account plans aligned with customers’ business objectives
Identify growth opportunities within existing accounts and propose solutions
Work closely with customers to understand their future needs and align offerings accordingly
Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations
Provide feedback to internal teams based on customer insights to continuously improve products and services
Meet and exceed sales targets within assigned accounts
Upsell additional products or services to existing customers
Identify new business opportunities within existing accounts
Negotiate and renew contracts with customers, ensuring terms are favorable for both parties
Draft and review proposals, agreements, and other contractual documents
Address and resolve customer issues in a timely and satisfactory manner
Collaborate with cross-functional teams to troubleshoot and resolve customer concerns
Continuously assess and improve customer success processes and workflows
Stay informed about industry trends, market conditions, and competitor activities
Use market knowledge to identify opportunities and threats for the company
Continuously learn and build expertise across XTM group products, services and assigned customers

Qualifications

Bachelor’s degree in business, management or a related field (MBA is a plus)
Proven experience as senior/key/strategic customer success consultant or in a similar role within the localization or language tech space
Strong communication, negotiation, and interpersonal skills
Analytical and strategic thinking abilities
Demonstrated ability to meet and exceed sales targets
Familiarity with CRM software and key sales metrics
Ability to collaborate effectively with cross-functional teams
Flexibility and adaptability to thrive in a dynamic and fast-paced environment
Experience within the localization space is mandatory

Benefits & Perks

Professional development, with access to international opportunities and career advancement programs
Continuous learning, powered by top-tier tools, training resources, and industry expertise

How to Apply

When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

Join Our Communities

Join WhatsApp Channel Join Telegram Group

The global translation management industry is experiencing significant growth, driven by the increasing need for businesses to localize their content effectively. As a Senior Customer Success Consultant, you will be instrumental in guiding clients through complex localization workflows, leveraging your expertise in TMS platforms, API integrations, and multilingual content strategies. Your strategic insights will directly impact client ROI by optimizing their global market reach and ensuring seamless product adoption. This role demands a deep understanding of customer lifecycle management and the ability to translate technical capabilities into tangible business value, driving revenue growth and client retention for XTM International.