Senior Customer Success Manager

Calabrio is a leading customer experience intelligence company dedicated to empowering organizations to enrich human interactions. Their innovative cloud platform and AI-driven analytics tools are designed to help contact centers uncover critical customer sentiment and share actionable insights across the entire organization. Calabrio's solutions are built on an intuitive, web-based architecture, positioning the contact center as a central hub for customer insights.

The company fosters a culture that thrives on diversity, operating as an Equal Opportunity Employer that prohibits discrimination and harassment. They are committed to maintaining a work environment free of discrimination and harassment, with employment decisions based on business needs, job requirements, and individual qualifications. Calabrio celebrates the diverse nationalities of its team members, recognizing that this richness contributes significantly to their success.

Calabrio has earned numerous accolades, including being recognized by Gartner, Forrester, and G2 Crowd as a leader and visionary in their field. They have also been consistently named a Top Workplace by the Star Tribune for multiple years, highlighting their commitment to their employees and a positive work environment.

Calabrio, a leader in customer engagement technology, is seeking a Senior Customer Success Manager to join their dynamic team. This role is instrumental in helping organizations elevate their Customer Experience (CX) and enhance workforce productivity through innovative CX Automation solutions.

As a Senior Customer Success Manager, you will act as a primary advocate for clients, building trusted advisor relationships and ensuring they achieve their strategic business outcomes. You will be responsible for driving product adoption, providing expert guidance, and demonstrating the tangible value of Calabrio's solutions.

This position requires a proactive approach to understanding customer needs, developing success roadmaps, and identifying opportunities for growth and expansion. You will collaborate closely with customers to maximize their usage and satisfaction, ensuring they become vocal evangelists for the brand.

The ideal candidate possesses strong analytical skills, a passion for customer success, and the ability to effectively communicate complex software capabilities. You will manage a portfolio of clients, assess their health scores, and provide critical feedback to internal product teams, advocating for customer needs across the organization.

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