Customer Success Manager (EMEA)

Constructor.io is a leading innovator in e-commerce search and product discovery, powering some of the world's largest retailers like Sephora and Backcountry. We process billions of requests annually, enhancing the online shopping experience through advanced machine learning techniques. Our focus is on delivering measurable business impact, particularly revenue growth, by reinventing search and discovery as a core AI challenge.

We are a rapidly growing company with a global customer base across diverse e-commerce verticals. Our team is comprised of passionate technologists dedicated to solving complex problems and improving the lives of our customers and colleagues. We foster a culture that values empathy, openness, curiosity, and continuous improvement, believing that empowering our team leads to exceptional outcomes.

Constructor.io is committed to cultivating a diverse, equitable, and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, encouraging applications even if not all listed qualifications are met.

Constructor.io is seeking a dynamic Customer Success Manager to join our rapidly expanding team. In this pivotal role, you will be instrumental in empowering our enterprise clients to significantly boost their revenue by enhancing their website and mobile app search and product discovery experiences through seamless integration with our cutting-edge services.

You will serve as the primary advocate for our customers, ensuring they not only successfully implement our product but are also thoroughly delighted with the tangible results achieved. This involves deeply understanding the needs and roles within complex enterprise organizations, skillfully managing priorities, and resolving any potential misalignments to foster organizational success.

Your responsibilities will extend to crafting and communicating compelling internal and external narratives that define customer success pathways. You will adeptly manage engineering resources, ensuring critical customer-focused work is prioritized while effectively addressing less critical requests. Furthermore, you will be responsible for fielding and troubleshooting customer support inquiries, developing and updating essential customer documentation and training materials, and continuously identifying innovative ways to enhance our integration process and elevate customer satisfaction.

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